In 2015, Jeff Toister author of The Service Culture Handbook, President of Toister Performance Solutions, Inc., and a customer service expert and consultant with more than 20 years experience penned a blog post for Propio. Titled Which Country Offers the Best Customer Service?, the post has garnered thousands of views and proved a popular resource. We re pleased to … Continued
Using interpretation and translation can positively impact your bottom line. Let’s dive into the data: Research Data: How language services impact businesses Interpretation Around 71.5% of customer service leaders claim a boost in customer satisfaction scores (CSAT) when they connect in the customer’s native language. 29% of businesses say they’ve lost customers because they don’t offer multilingual support. … Continued
When your business needs interpretation, there are a few decisions to make. You’ll need to ensure your customers receive excellent customer service from those qualified to interpret or competently speak those languages. Here’s some information to help you decide the right path for your business interpretation needs: Option 1: Hiring bilingual employees You’ll need to examine … Continued
Translating written materials for customers who are limited-English proficient (LEP) can help you increase revenue and appeal to a broader audience. So how do you choose which materials to translate? How do you know you’re working with a reliable translation provider? Here’s what you need to know: Why businesses should translate content for customers and prospects … Continued
The United States’ rapidly growing Hispanic population is increasing business competition for this desirable market segment. So, how can you increase sales with Hispanic consumers? We recommend starting with the basics— offering culturally appropriate, accurate language services. Spanish interpretation and translation services help you effectively communicate with limited-English proficient (LEP) members of your target audience, which … Continued
