Introduction
By partnering with Propio, a diversely populated municipality was able to implement a video remote interpretation program that harnessed the benefits of face-to-face interactions within a virtual setting.
This diversely populated municipality located in the southeastern United States provides a variety of social services through the local government for its residents. These services include healthcare support, educational resources and childcare services. Additionally, over 10% of the county’s total population has limited English proficiencies (LEP).
The Challenge
The municipality chose to partner with Propio to overcome their challenges and meet the needs of the county’s residents. Propio’s top-of-the-line technology and team of experts created a customized VRI program for the county. The VRI technology was seamlessly integrated into the existing telehealth platform and offered quick and reliable interpretation support for LEP and hearing-impaired individuals during the COVID-19 pandemic.
The Solution
Propio’s fast and reliable OPI technology and vast network of highly qualified interpreters provided the ideal solution for overcoming the challenges facing the healthcare provider. Propio’s customizable OPI dashboard allows clients to tailor the data collection to meet their needs. The Propio team worked very closely with the healthcare provider in order to determine exactly which data points they wanted collected and then adapted the OPI dashboard to fit these requests.
Propio’s network of thousands of medically qualified interpreters supported the efficiency and confidentiality of the calls. Propio’s interpreter network is industry leading in language skills, understanding of cultural nuances and knowledge of the US government and healthcare structure. These qualities ensure that calls are effectively interpreted and that the needs of each caller are successfully met.
Proven Results
Propio’s partnership delivered:
- Telehealth support for 10+ languages, including ASL
- Instant access to qualified interpreters for 10 locations across the U.S.
- Seamless business continuity during a pandemic
Propio’s telehealth interpreting program supported over 10 languages, with more languages available as needed . Additionally, the technology was quickly and consistently incorporated into ten different locations across the county. The quick onboarding of this solution was driven by Propio’s highly experienced interpretations team and flexible VRI technology.
