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About the Propio Process

From implementation and support to high quality equipment, our goal is to make it easy for you to succeed

Implementation

One of the main benefits of working with Propio is that our clients expend very little administrative overhead in any transition away from an existing legacy language system. Our process ensures a predictable, stress free, successful deployment. Additionally, we:

  • Configure account to exact client preferences and specifications
  • Ensure smooth transition from legacy language services provider(s)
  • Minimize client resources and involvement on rollout

  1. Introduction to implementation team

    Meet your dedicated team and who will discuss your needs and plan every step of the implementation process.

  2. Consult and Kickoff

    Go-live with your account within 24 hours of the kickoff call and receive FREE live training sessions and collateral.

     

  3. Go-live and deploy equipment

    Our process ensures a predictable, stress free, successful deployment.

  4. Drive Adoption

    Propio offers hands-on training, demos, and tools so you can take advantage of all the features our products and services provide.

  5. Monitor Satisfaction

    Propio delivers best-in-class client service and ongoing partnership via account inquiries and on-demand support.

Ongoing and On-Demand Support

Propio delivers best-in-class client service and ongoing partnership via account inquiries and on-demand support.

  • Primary point of contact for stakeholders and end-users
  • Answer questions and respond to requests
  • Assist with billing inquiries
  • Reconfigure call settings and account preferences
  • Investigate quality concerns

Quality Business Reviews

In order to ensure your needs are being met and all stakeholders are aligned, we review each client account on a quarterly basis.

  • Review key performance metrics
  • Demo new products and features
  • Discuss new or emerging needs and trends
  • Host trainings/Q&As with end-users and staff
  • Identify opportunities to grow partnership

Equipment

Propio’s equipment program makes connecting to interpreters fast and easy – with the key features of our stands being:

  • Adjustable tablet enclosure with lock for added security
  • Concealed cable management system
  • Mountable conference-grade speakers
  • Articulating arm for height adjustment
  • Compatible with any tablet
  • ISO certified design

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