On-Demand Interpretation for Real-Time Communication
Connect with qualified interpreters in 300+ languages through phone, video, and in-person interpretation services.
Language Solutions for Every Channel
From quick questions to complex discussions, Propio ONE handles all interpretation needs through a range of offered solutions.
Phone Interpretation
Connect with qualified interpreters during appointments, customer service calls, and other time-sensitive conversations.
Video Interpretation
On-demand, video-based interpretation for meetings, appointments, and interactive discussions.
In-Person Interpretation
On-site interpretation for appointments, meetings, hearings, trainings, and sensitive conversations.
ASL Interpretation
Video-based interpretation for appointments, meetings, and conversations where visual communication matters.
Propio Agent
AI-powered interpretation for routine communication, with a human-in-the-loop feature available when escalation is needed.
How Interpreting Services Work With Propio
From connecting with an interpreter to monitoring program performance, Propio ONE connects every stage of the interpretation experience.
-
Access Services
Access interpretation services through phone, video, mobile, direct dial, or integrated systems.
-
Select Language
Users select a language and connect by phone, web, mobile, or integrated system.
-
Start Interpretation
Connect with a qualified interpreter matched to the requested language and service.
-
Review Activity
Track language service spend, connection times, and program activity through reporting and analytics.
Tools for Modern Interpretation Programs
Propio combines interpreter access, technology, integrations, and reporting into a connected interpretation experience.
Connect to qualified interpreters quickly with phone, video, ASL, and AI-assisted workflows.
Access 24/7/365 interpretation services in 300+ languages through phone, web, mobile, and integrated systems.
Bring interpretation into the systems and communication channels your teams already use.
Connect interpretation services to phone systems, video platforms, EHRs, contact centers, customer support tools, and other existing workflows.
Access interpreters backed by training, screening, and ongoing performance standards.
Propio delivers superior interpreter quality through rigorous screening, ongoing coaching, performance monitoring, and continuing education.
Language Solutions for Daily Operations
Deliver interpretation services designed for day-to-day communication.
Faster Interpreter Access
Connect with qualified interpreters in seconds.
Interpretation services connect users with qualified interpreters in seconds, allowing appointments, service interactions, and other conversations to move forward without delay.
Regulatory Alignment
Maintain compliant communication when conversations involve regulated information and privacy requirements.
Some conversations involve sensitive or complex information. Propio combines qualified interpreters, secure service delivery, and operational standards designed for high-trust communication.
Reporting and Insights
Give administrators the data they need to manage usage, demand, and performance.
Customizable reporting tracks interpreter usage, language demand, and service activity through views tailored to program priorities. Data can be organized around the teams, locations, and metrics that matter most.
Centralized Access
Bring interpretation services, reporting, and access methods into one experience.
Language access is often managed through multiple vendors, processes, and access points. Propio brings interpretation services, reporting, and administration into one platform with a consistent experience across teams and locations.
How to to Choose the Right Interpretation Services for Your Organization
Learn how to choose between phone, video, in-person, and ASL interpretation based on your communication needs.
750M+
Minutes Interpreted Annually
255M+
Words Translated Annually
Connected Language Solutions
Access interpretation, translation, localization, AI, and language operations through a single partnership.
Qualified Linguists at Scale
Connect with specialized language professionals selected for your industry and communication needs.
Technology That Fits Existing Workflows
Embed language support into the systems and processes your teams already use.
Latest Insights
Common Questions. Clear Answers.
Learn how Propio simplifies multilingual communication without sacrificing quality.
What are interpreter services?
Interpreter services facilitate real-time communication between people who speak different languages or use different communication methods, such as spoken language and ASL. Propio offers interpretation by phone, video, in person, and through ASL services so conversations can take place without a shared language.
When are interpretation services used?
Interpretation services are used whenever people need to communicate in real time but do not share the same language. Common examples include appointments, customer service calls, meetings, interviews, consultations, enrollment discussions, and other conversations where information must be exchanged immediately.
How quickly can we connect to an interpreter?
Most on demand interpretation services connect users to an interpreter within seconds for common languages. Rare languages, specialized requests, or scheduled formats may take slightly longer depending on availability and service type.
What languages does Propio provide interpretation services for?
Propio offers interpretation services in 300+ languages, including common, less common, and regional languages.
Are Propio interpreters trained for specific industries?
Yes. Propio works with interpreters who have experience and training relevant to specific industries and types of conversations. Interpreter assignments are matched based on factors such as language, subject matter, service setting, and communication needs.
Why use trained professional interpreters instead of family, friends, or bilingual staff?
Professional interpreters are trained to interpret conversations accurately without adding, omitting, or changing information. For some industries, there are also compliance requirements that call for qualified interpreters rather than relying on family members, friends, or available staff.
What types of interpreter services does Propio offer?
Propio offers phone, video, on-site, ASL, and AI-assisted interpretation services, allowing you to choose the service that best fits how and where the conversation takes place.
When should we use phone interpretation services?
Phone interpretation is commonly used when an interpreter is needed immediately and participants do not need to see each other. It provides quick access to interpreters without requiring special equipment or advance scheduling.
When should we encourage video interpretation services?
Video interpretation is commonly used when visual communication plays an important role in the conversation. This includes situations where participants need to see gestures, facial expressions, documents, or sign language.
Can interpreter services be integrated into our existing systems?
Yes. Propio integrates with existing systems so users can access interpreters directly within the applications they already use.
Are Propio interpretation services compliant for regulated industries?
Yes. Propio works with organizations in healthcare, government, and other regulated environments where privacy, security, and language access requirements are important. Interpretation services operate through secure processes and documented service delivery designed to align with applicable regulatory requirements.
When should we schedule an on-site interpreter instead?
On-site interpretation is typically used when participants are meeting in person and language access is needed for the duration of the interaction. It is often a good fit for planned conversations, longer discussions, and situations where a physical presence is preferred.
Do you offer ASL interpreter services?
Yes. Propio offers ASL interpretation by video and in person. Services can be scheduled in advance or accessed through video interpretation depending on the situation and availability.
What if the language I need isn't listed?
If a requested language is not listed, our team can often identify available interpreter support through our broader network.
Ready to Streamline Communication?
Connect your teams with language solutions built for speed, accuracy, and compliance.