AI Interpretation for Everyday Communication
Propio Agent provides real-time AI interpretation for routine multilingual conversations, with access to live interpreters for more complex interactions.
Faster Language Access With More Control
Instant Access
Connect multilingual conversations in seconds.
Human Escalation
Transition to live interpreters when needed.
System Integration
Connects with existing business systems.
Extended Coverage
Provide coverage during evenings, weekends, and peak hours.
AI and Human Interpretation in One Workflow
Propio Agent combines AI interpretation with human interpreter escalation in a single workflow.
Start multilingual conversations immediately without waiting for a live interpreter.
Propio Agent provides real-time AI interpretation during conversations related to intake, scheduling, account support, and frequently asked questions.
Train AI interpretation around your terminology, workflows, and communication needs.
Propio Agent can be configured around specific terminology, phrases, workflows, and communication requirements. Custom language models improve consistency and performance for industry-specific conversations.
Move from AI interpretation to a live interpreter with a single click.
A built-in transfer option provides access to Propio’s interpreter network directly from the same interface. Users can quickly connect with a qualified interpreter when additional language support is needed.
Better Communication at Operational Scale
Deliver faster language access across high-volume environments without sacrificing control or flexibility.
Reduced Waits
Address routine language needs without waiting for a live interpreter.
Propio Agent connects users to AI interpretation in as little as 0.7 seconds, addressing language needs immediately during routine interactions.
Manage growing language demand without adding interpreter capacity.
Expand multilingual communication without relying only on live interpreters.
AI interpretation is available in more than 60 languages and can manage routine multilingual interactions at higher volumes while preserving interpreter resources for more complex conversations.
Conversation Visibility
Review multilingual conversations through on-screen transcriptions.
Participants can view spoken communication as on-screen text in real time and keep pace with information as conversations progress.
750M+
Minutes Interpreted Annually
255M+
Words Translated Annually
Connected Language Solutions
Access interpretation, translation, localization, AI, and language operations through a single partnership.
Qualified Linguists at Scale
Connect with specialized language professionals selected for your industry and communication needs.
Technology That Fits Existing Workflows
Embed language support into the systems and processes your teams already use.
Latest Insights
Common Questions. Clear Answers.
Learn how Propio simplifies multilingual communication without sacrificing quality.
What is Propio Agent?
Propio Agent delivers real-time AI interpretation for everyday communication, with human interpreters available for more complex conversations.
What types of interactions is Propio Agent best suited for?
Propio Agent is intended for straightforward conversations where information is being exchanged through a defined process. More complex conversations can be routed to a human interpreter when needed.
When should a human interpreter be used instead of Propio Agent?
Human interpreters are often preferred when conversations involve complex topics or require ongoing dialogue between participants. There may also be situations where a live interpreter is required based on internal policies or service requirements.
How does Propio Agent switch to a human interpreter?
Users can connect to a human interpreter directly from Propio Agent. The transition from AI interpretation to a live interpreter can be initiated during the conversation without leaving the platform.
When should users escalate from AI interpretation to a human interpreter?
A human interpreter may be appropriate when the conversation moves beyond routine information exchange and requires ongoing discussion, clarification, or participant questions that are difficult to address through AI interpretation alone.
Can Propio Agent be limited to certain workflows?
Yes. Propio Agent can be made only available for specific departments, interaction types, or processes while other conversations continue to use human interpreters.
How does Propio Agent manage risk?
Propio Agent incorporates security and privacy measures designed to protect conversation data and align with language access requirements. Human interpreters remain available for conversations that require additional oversight or expertise.
Can Propio Agent be used for after-hours or overflow support?
Yes. Propio Agent can be used outside normal business hours or during periods of increased demand. Human interpreters remain available when additional assistance is needed.
Does Propio Agent integrate with existing systems?
Yes. Propio Agent is part of the Propio ONE ecosystem, which can be integrated with existing systems and platforms.
How is Propio Agent different from using AI interpretation alone?
Propio Agent combines AI interpretation with access to human interpreters through the same platform. Conversations can begin with AI interpretation and transition to a live interpreter when complexity, sensitivity, or language needs require it.
Ready to Streamline Communication?
Connect your teams with language solutions built for speed, accuracy, and compliance.