Language Access for Health Plans

Translate documents, provide interpreter access, and deliver multilingual communications throughout the member experience.

Get Started

Member Communications Require More Than One Language

Benefit documents, appeals, notices, forms, and member materials often require translation into multiple languages. Managing those requirements internally can create additional administrative work and delays.

Provide Language Access

Member services teams regularly communicate with individuals who speak different languages. Interpreter access allows representatives and members to communicate without relying on family members or other ad hoc solutions.

Meet Regulatory Requirements

Health plans must provide translated content, interpreter access, and accessible communications for many member-facing programs. Standardized workflows help manage language access requirements and documentation.

Manage Communication Volume

Enrollment periods, regulatory notices, outreach campaigns, and ongoing member communications can involve large volumes of translated content across multiple languages and formats.

Tools for Managing Language Access Programs

Manage language access across departments, facilities, and service lines through interpretation, translation, reporting, scheduling, and multilingual communication solutions designed for healthcare operations.

Interpretation Services

Connect members and representatives through real-time language access.

Access phone, video, and scheduled interpretation services for member services, care management, enrollment, appeals, grievances, and other member interactions.

Document Translation

Translate materials required for member communications.

Translate Evidence of Coverage (EOC) documents, Annual Notice of Change (ANOC) materials, enrollment documents, appeals, grievances, notices, forms, and other member-facing communications.

Multilingual Communications

Manage large-scale member communication programs.

Translate and distribute benefit updates, outreach campaigns, care management communications, enrollment materials, and regulatory notices in multiple languages.

Accessibility Services

Deliver information in accessible formats.

Provide member communications in large print, braille, audio, accessible digital formats, captions, and other formats used to meet accessibility requirements.

Compliance and Accessibility

Manage CMS, Section 1557, and accessibility requirements.

Provide translated content, interpreter access, and accessible communications for member-facing programs subject to federal and state language access requirements.

Claims Complete

Convert claim documents into standardized English outputs.

Process handwritten, scanned, digital, and multilingual claim documents through OCR and data extraction workflows that convert information into a consistent English format for review and processing.

Centralize Language Access in One Platform

Achieve better outcomes by designing the best language access program—using one, centralized system.

Interpretation

Connect in seconds to qualified interpreters over video, phone, and in person.

Translation and Localization

Adapt documents, websites, apps, and media for multilingual audiences.

Resource Management

Manage interpreter requests, scheduling, fulfillment, and reporting in one system.

AI and Technology

AI-powered workflows with human review and oversight.

Translation Technology

Automate high-volume multilingual content workflows from start to delivery.

Analytics

Track operations and usage metrics in real time and view audit-ready reports.

“Excellent onboarding as a new vendor, quickly provides solutions and options for services, always accessible and open to any and all questions presented to the team.”

“The Propio platform is reliable, efficient, and easy to navigate. The support team has been responsive and professional whenever assistance is needed, which makes a big difference in day-to-day operations.”

“I am extremely satisfied with our overall experience using Propio Interpreter services. Propio interpreters are consistently professional, timely, and compassionate, helping ensure our patients feel heard, respected, and understood during vulnerable moments of care.”

“Every interaction has been handled with professionalism, and the communication has always been clear and timely. I truly appreciate the level of support provided and feel confident relying on Propio for our needs.”

“Communication has always been clear, timely, and helpful, making every interaction smooth and efficient. The quality of service has met or exceeded expectations, which gives me confidence in continuing to work with Propio in the future.”

“Overall, Propio has been a valuable partner in supporting our language access needs. I also appreciate the quality of interpreters and the consistency in service delivery, which helps ensure a positive experience for both staff and patients.”

3 Steps to Optimize Language Services for Health Plan Open Enrollment

Learn three practical steps to improve language services during open enrollment and create a better experience for multilingual members.

Frequently Asked Questions

Get answers to common questions about compliance, workflows, scalability, and performance to help you evaluate solutions.

How can health plans communicate with members who speak different languages?

Health plans use interpretation, translation, and multilingual communication services to provide benefit information, enrollment materials, appeals, grievances, care management communications, and member support in multiple languages.

What types of documents can Propio translate for insurance?

ropio translates enrollment materials, member handbooks, EOC documents, ANOC notices, appeals, grievances, benefit information, forms, regulatory communications, and other documents used throughout the member lifecycle.

How do your workflows for letters and claims work?

Letters Complete standardizes member communications through approved templates, translation workflows, and managed distribution. Claims Complete processes handwritten, scanned, digital, and multilingual claim documents using OCR and data extraction technology to convert information into a standardized English output for review and processing.

How does Propio help payors meet CMS compliance?

PCMS requirements often involve providing member communications in multiple languages and making information accessible to individuals with different communication needs. Propio helps health plans translate member materials, provide interpreter access, distribute multilingual communications, and deliver content in accessible formats such as large print, braille, audio, and accessible digital documents.

Can Propio support a high volume of document translations?

Yes. Propio translates high volumes of member communications, including enrollment materials, EOC documents, ANOC notices, appeals, grievances, benefit information, forms, and regulatory communications. Translation services can accommodate multiple languages, large document volumes, and ongoing content updates.

Does Propio provide support for audits and compliance?

Yes. Propio provides reporting on interpretation usage, languages requested, service activity, and program spend. These records can help health plans monitor language access programs and maintain documentation for audits and compliance reviews.

Ready to Streamline Communication?

Connect your teams with language solutions built for speed, accuracy, and compliance.