Propio’s Integration with Epic EHR

We believe everyone deserves to have meaningful conversations in every aspect of life, and we are committed to improving our clients’ experience. So, to help close any language gaps with patients, we offer an easy, app-based integration with your Epic platform. Our integration enables providers to access Propio interpreters or translation services within their EHR platform, which can enhance patient communication, improve workflow efficiency, and maintain full regulatory compliance.

Interpretation

Our integration with Epic connects clinical staff with medically-qualified, HIPAA-compliant Propio interpreters who represent more than 300 languages, at any time. And the provider conveniently never has to leave the patient’s chart to schedule or initiate the Video-Remote (VRI) or Over-the-Phone (OPI) interpretation call, as all functionalities can be seamlessly integrated within Epic. Clients can choose to either launch an instance of the Propio ONE app within the Epic platform or, through our Propio ONE Request an Interpreter App, can connect to a Propio interpreter from an ongoing video visit in Epic.

The Propio ONE app even goes as far as to automatically chart Joint Commission Language requirements in the form of a progress note. This includes date, time, preferred language, call duration, and interpreter ID.

The benefits of this integration go beyond convenience and can affect the healthcare organization at an enterprise level.

Benefits

No additional cost to you
Easily launch the Propio ONE app directly from Epic platform
- Directly connect to interpreters who speak more than 300 languages with one click from Epic dashboard
- Access all the functionality, security, and reliability you’ve come to depend on from Propio ONE within the patient’s chart
Joint Commission reporting requirements automatically charted with Propio ONE (Date, Time, Preferred Language, Call Duration, Interpreter ID)
- Write back comes in the form of a progress note
Easily add a Propio Interpreter directly to a telehealth session
- Any Epic user can request an on-demand, Propio interpreter 24/7/365
Seamlessly add video and sound to your Epic workstation
Three easy steps to set up: kick-off call, test call, go live
100% secure, encrypted data transit
All apps available in the Connection Hub on Epic Showroom

Translation

In addition to our Interpretation services, we provide translation solutions for our Epic integration. Propio also supports integrated translation workflows through Epic. Users can submit documents for translation directly within the EHR by entering a reference number, deadline, source and target languages, and then uploading the file. A translation request summary is automatically generated, and users can track progress in real time. Completed translations are delivered back into the patient’s chart, ensuring timely, accessible communication for limited English-speaking patients.

Propio’s translation services cover over 200 languages and can be supported with human translation and review or AI-assisted translation with human post-editing, as agreed. All services are ISO 17100 certified, HIPAA-compliant, and support ACA Section 1557 requirement, and create a seamless experience for any non-English speaking patient.

Benefits

Maintain 1557 compliance with secure, HIPAA-conforming linguists, workflows, and data protection
Add documents/write back to MyChart
Track and manage all requests—including separate department usage
Easily set up, maintain, and train staff
Instant translation of your message from patients
One-hour turnaround time for patient discharge instructions requested from your EHR platform
One-click translation of test results
Translation of Diagnosis, Medical History, Patient Notes from within MyChart
Lab results, surgery reports, appointments, and preparation translation

The Epic integration allows healthcare organizations to deliver more equitable, efficient, and compliant care to patients who speak limited English. Whether through real-time interpretation or accurate document translation, providers can access Propio’s full range of services directly within the EHR—reducing administrative overhead and improving the patient experience at every step. Interested in learning more?

Epic and MyChart are trademarks of Epic Systems Corporation