Does your team use electronic health records (EHR) to track and organize patient information? Whether you’re meeting patients in-person or via telehealth appointments, EHR systems help healthcare providers document treatment and patient needs. By downloading an interpretation integration for your EHR system, your staff can streamline appointments with limited-English proficient (LEP) and deaf or hard-of-hearing (DHOH) patients who need communication support from qualified interpreters.
Propio offers two EHR integration options:
- Propio ONE for telehealth calls
- Propio Workforce OS for in-person patient visits
Let’s review the benefits of integrating Propio’s high-quality interpretation services directly into EEHR systems.
1. Connect with an interpreter faster
Using EHR integration helps your team spend less time focusing on technology and more time engaging with patients.
With Propio’s EHR integrations, there’s:
No need to leave the patient’s chart and open up other applications: Propio’s interpreter apps are built into your EHR, so providers can access Propio’s interpretation services without leaving your system.
No need to scroll through languages to pick the right one: The patient’s language will pre-populate when you pull up the Propio apps within your EHR system.
No need to schedule an interpreter for your appointments: Propio interpreters are available on demand. Accessibility works the same as our other access options.
2. Strengthen continuity of care
Telehealth appointments can strengthen continuity of care, extend access outside of normal clinic hours, and ease the impact of clinician shortages in rural areas and among underserved populations. Propio’s EHR integration makes it easier for your staff to add an interpreter to the telehealth call, bypassing steps such as entering account numbers and PINs and selecting the patient’s language.
3. Improve cultural competence, patient understanding, & satisfaction
Fast, high-quality interpretation services help your team deliver culturally competent care to LEP and DHOH patients. EHR interpretation integration provides another way to show your patients you care about meeting their individual needs, which can encourage better ratings in HCAHPS surveys and improve your CMS Star Rating. For example, accessing Propio’s empathetic, friendly, and knowledgeable interpreters via EHR helps patients gain a deeper understanding of the healthcare services or procedures they need.
