Once you’ve learned how to write an RFP, sent it out into the world, and received responses, it’s time for your selection committee to review and evaluate potential partnerships. What criteria should you look for? How will you compare language services providers?
Here are four critical evaluation themes to consider:
- Quality of Services
- Account Support
- Data Security
- Transparent Pricing
Quality of Service
Investing in high-quality language services helps ensure your customers, clients, or patients can effectively communicate with your staff. So how can you determine if a language services provider (LSP) will deliver the level of service you need? Check RFP responses for information about:
- Trained, reliable interpreters
- Quality-assured translation
- Externally-verified business practices
Account Support
Beyond high-quality language services, you need an LSP that offers excellent customer service to your staff. While all companies promote robust support systems, you’ll need to compare details to help ensure a good fit for your team.
Data Security
Linguists regularly handle sensitive information. You need detailed information about the LSP’s security measures to protect your organization, patients, or customers from a data breach or HIPAA non-compliance. Verify each LSP’s ability to safeguard confidential information.
Transparent Pricing
Language services pricing isn’t as simple as comparing the cost per minute—you need to know the value you’ll receive.
