Healthcare Lessons from a lawsuit | Making VRI work for Deaf patients Medical providers continue to struggle with meeting the needs of patients who are deaf and hard…Marissa ThienesOctober 8, 2025
Interpretation 5 characteristics of a qualified professional interpreter With Section 1557 of the Affordable Care Act expanding Title VI’s language access requirements for healthcare providers,…Marissa ThienesOctober 8, 2025
Business Which country offers the best customer service? In 2015, Jeff Toister author of The Service Culture Handbook, President of Toister Performance Solutions, Inc., and…Marissa ThienesOctober 8, 2025
Compliance The first Section 1557 language access lawsuit has arrived The material herein is educational and informational only. No legal advice is provided. A Houston…Marissa ThienesOctober 8, 2025
Healthcare Best practices for using over the phone interpretation for healthcare Over the phone interpretation, OPI, phone interpretation whatever name you prefer, the ability to pick…Marissa ThienesOctober 8, 2025
Interpretation Why is my interpreter talking in the third person, and what does it mean? One of the very first protocols an interpreter learns is to interpret in the first…Marissa ThienesOctober 8, 2025
Healthcare Patient sues hospital for failure to translate discharge paperwork The material herein is educational and informational only. No legal advice is provided You’ve considered…Marissa ThienesOctober 8, 2025
ASL ICYMI: A history of Deaf education and ASL in the US Today, American Sign Language, or ASL, is the most famous and well-recognized method of communication for…Marissa ThienesOctober 8, 2025
ASL ICYMI: Using Certified Deaf Interpreters to communicate with the Deaf Certified Deaf Interpreters (CDIs) are interpreters who, while being deaf themselves, have been trained to interpret for deaf…Marissa ThienesOctober 8, 2025
Healthcare Improving CMS Hospital Star Ratings by reducing readmission rates CMS Overall Hospital Star Ratings are available online and reviewable by potential patients deciding where…Marissa ThienesOctober 8, 2025