Managing language support often means jumping between platforms—requesting an interpreter in one system, handling translations through another, and manually tracking everything along the way. These extra steps slow things down, add administrative work, and make it harder to provide timely support.
Propio’s integrations connect interpretation and translation services directly to existing workflows. Interpreters can be scheduled within an EHR, translation requests can be automated in a CRM and contact centers can route multilingual support without extra manual steps.
How our Integrations Work
Propio’s integration solutions are designed to fit into existing workflows, allowing teams to access interpretation and translation services without switching between systems. Our pre-built connectors and API solutions integrate with platforms like electronic health records (EHR), customer relationship management (CRM) software, contact center systems, and other enterprise applications.
Building Custom Integrations with Propio
Every organization has unique workflows, and a one-size-fits-all solution doesn’t always work. Propio collaborates with IT teams to develop custom integrations that align with specific needs, ensuring interpretation and translation services function smoothly within existing platforms.
Our process includes:
- Consultation and Planning – We work with stakeholders to understand system requirements, identify pain points, and determine the best integration approach.
- Custom API Development – If a pre-built connector isn’t available, our team develops an API solution that allows for real-time data exchange and automation.
- Testing and Optimization – Before launch, integrations go through a testing phase to ensure they function correctly and meet security and compliance requirements.
- Ongoing Support – After implementation, we provide ongoing assistance to keep integrations running efficiently and adapt them as workflows evolve.
Example Workflow: Healthcare – On-Demand Interpretation
Before Integration:
- A hospital staff member manually searches for interpreter services.
- They call to schedule, wait for confirmation, and track requests separately.
- Delays lead to longer appointment times and additional administrative work.
After Integration:
- A doctor selects “Request Interpreter” directly in the EHR.
- The system automatically connects to an available interpreter based on language and specialty.
- Interpreter access is logged in the patient record for compliance.
Example Workflow: Customer Service Call Routing
Before Integration:
- Customers with limited English proficiency must wait for an agent to manually transfer them to an interpreter.
- High call-handling times and agent workload create inefficiencies.
After Integration:
- A customer calls and selects their preferred language in the Interactive Voice Response (IVR) menu.
- The system automatically routes them to an interpreter in that language.
- The agent joins the call with the interpreter already connected.
Example Workflow: Education – Learning Management Integration
Before Integration:
- Schools manually translate lesson plans and upload them separately.
- Delays in content availability create learning gaps for non-English speakers.
After Integration:
- Educators upload content in the Learning Management System (LMS).
- The system automatically sends materials for translation.
- Translated content is published back into the LMS with voice-over options.
Example Workflow: Finance and CRM Automation
Before Integration:
- Loan officers manually send translation requests for client documents.
- Back-and-forth emails create delays and increase workload.
After Integration:
- The CRM detects when a document needs translation.
- It automatically submits a request to Propio’s translation system.
Benefits of Integrating with Propio
Faster Access to Support: Reduce delays by connecting directly to interpreters and translation services within the systems teams already use.
Less Administrative Work: Automate scheduling, requests, and documentation to reduce the need for manual data entry and tracking.
Improved Compliance: Ensure language support is logged correctly in systems like EHRs and CRMs, helping meet regulatory requirements.
Better User Experience: Staff can request services without leaving their primary platform, making workflows more intuitive and reducing disruptions.
Consistent Service Quality: Standardized workflows ensure the right interpreters and translators are assigned based on language, industry, and specialty.
Stronger Data Protection: Integrations follow industry compliance standards, including HIPAA and ISO certifications, for secure communication and document handling.
Scalability: Expand language support across multiple departments or locations without adding complexity to existing processes.
Reduced Costs: Minimize inefficiencies and manual labor, allowing teams to focus on higher-value tasks instead of handling requests manually.
Get Started with Propio Integrations
Integrating Propio’s language services helps your organization improve efficiency, compliance, and user experience. Contact us to discuss your integration needs and find the best solution for your system.