Propio provides hospitals and healthcare teams with medical interpreters trained to handle sensitive patient conversations. Our interpreters speak over 300 languages, understand medical terminology, and protect patient privacy.
Compliance Built for Healthcare
We work closely with healthcare organizations, so we understand the strict security and compliance rules you follow every day. Our interpreting services meet regulations like HIPAA, FERPA, and GLBA, and our systems are regularly audited and certified under HITRUST and SOC 2 standards. With Propio, your patient conversations stay private and secure, exactly as healthcare requires.
Medical Interpreter Expertise
Healthcare interpreting requires specialized knowledge, compassion, and precision. Propio carefully selects interpreters who not only speak the language but understand the nuances of medical conversations.
Interpreters Specialized in Healthcare:
- Only about 20% of interpreter candidates meet our healthcare-specific criteria.
- On average, Propio interpreters have over 8 years of medical interpreting experience.
- Regular training on medical terminology to stay up to date.
- Completion of a mandatory 40-hour medical interpreter training course or equivalent experience.
- Continuous evaluations, audits, and client feedback to maintain consistent quality.
How our Interpretation Services Work
Propio offers multiple interpreting options tailored specifically for healthcare environments. Each option connects you quickly and securely with medical interpreters who know healthcare inside and out.
- Phone Interpreting: Get immediate interpreter support over the phone in more than 300 languages, available anytime day or night.
- Video Interpreting: Secure, user-friendly video sessions provided by interpreters skilled in spoken languages and American Sign Language (ASL).
- In-Person Interpreting: Arrange face-to-face support from medical interpreters, perfect for complex or sensitive healthcare situations.
Challenges We Help Healthcare Teams Address
Care Delays: Interpreters are available by phone, video, or in person—whenever they’re needed, around the clock.
Risk of Errors: Our interpreters are trained in medical language and cultural understanding to support clear and accurate communication.
Administrative Burdens: Direct integration with EHR systems allows providers to connect with interpreters from within the patient chart.
Quality Inconsistencies: We track interpreter performance, review sessions, and collect client feedback to maintain high standards.
Limited Support for On-Staff Interpreters: WorkforceOS helps manage internal interpreter teams alongside external services, keeping everything in one place.
Real Stories from the Field
Real-Time Interpretation Speeds Up Global Clinical Consults
10% Faster Calls and 15-Second Interpreter Access with Propio OPI
Why Healthcare Providers Work with Propio
Care Delays: Interpreters are available by phone, video, or in person—whenever they’re needed, around the clock.
Risk of Errors: Our interpreters are trained in medical language and cultural understanding to support clear and accurate communication.
Administrative Burdens: Direct integration with EHR systems allows providers to connect with interpreters from within the patient chart.
Administrative Burdens: Direct integration with EHR systems allows providers to connect with interpreters from within the patient chart.
Quality Inconsistencies: We track interpreter performance, review sessions, and collect client feedback to maintain high standards.
Limited Support for On-Staff Interpreters: WorkforceOS helps manage internal interpreter teams alongside external services, keeping everything in one place.
Limited Support for On-Staff Interpreters: WorkforceOS helps manage internal interpreter teams alongside external services, keeping everything in one place.
See How Propio Supports Your Care Team
Learn how our interpreters and tools work within hospitals, clinics, and remote care settings to support your staff and patients.