About Propio

With a full scope of language services, fast connection times, best-in-class customer service, and the highest-quality interpreters in the industry, we’re able to achieve our ultimate goal: making our clients’ lives easier.

Propio Language Services is determined to be the largest language services company in the US. Headquartered in Overland Park, Kansas, our mission is to leverage innovative technology and solutions to close the language gap — anytime, anywhere in the world.

Our History

Connecting the world, one conversation at a time

Everyone deserves a voice. Everyone deserves to be understood. This is what we fundamentally believe and why we, at Propio Language Services, position ourselves to be at the center of meaningful and excellent communications.

Propio Language Services founder, Joe Fackrell, was working as a night auditor in the hospitality industry in the US. In 1998, he was asked to accompany a fellow associate and her husband to their prenatal care appointments to act as an interpreter, as he was fluent in Spanish. After the appointment, Joe recognized the distinct need for language services in the healthcare industry and presented a proposal to the clinic.

The proposal was accepted, making this clinic Propio’s very first client. Within a few months, Propio won four other major accounts. Now, 25 years later, these four original accounts (along with hundreds of new ones) remain faithful to Propio.

We believe in connecting the world, one conversation at a time, so that we may close the language gap and give voice and understanding to millions. Through our innovative technology and solutions that feature fast connection times, best-in-class customer service, and the highest-quality interpreters in the industry, we’re able to achieve our ultimate goal: making our clients’ lives easier.

Our Guiding Principles

Think like a client
We believe in genuine relationships and satisfying partnerships, which is why we approach every encounter with our clients’ perspectives in mind.
Think like an interpreter
We are only as good as the professionals who represent us. We make sure to treat our interpreters well, and with the respect they deserve.
Innovate and deliver
Creative problem solving, cutting-edge technology, strong processes, and outstanding execution help set us apart as the partner of choice.
Help others
We provide value by identifying needs and finding effective ways to meet them, and we’re always on the lookout for opportunities to do just that.

Awards and Recognitions

Propio offers industry leading language services with the awards and accolades to prove just that.

Propio Language Services is proud to showcase our various awards and accolades in the language services community over the years. Winning these awards validates all the hard work and dedication the staff and management put into every day, providing language services nationwide.

We welcome every one of our customers to share in these achievements with us, because the truth of the matter is, we wouldn’t be here if it weren’t for you.