Language Services How to Budget for Language Services Early in the Year Budgeting for language services often happens quickly at the start of the year. Teams make…Marissa ThienesJanuary 29, 2026
Compliance Healthcare Compliance Documents Reviewed Early in the Year Why timing matters for Section 1557–related updates Early in the year, many healthcare organizations review…Marissa ThienesJanuary 29, 2026
Healthcare Meeting Patient Language Needs During RSV, Cold, and Flu Peaks January brings a noticeable shift in patient volume for most clinics and hospitals. Respiratory illnesses…Marissa ThienesJanuary 7, 2026
Healthcare Lessons from a lawsuit | Making VRI work for Deaf patients Medical providers continue to struggle with meeting the needs of patients who are deaf and hard…Marissa ThienesOctober 8, 2025
Interpretation 5 characteristics of a qualified professional interpreter With Section 1557 of the Affordable Care Act expanding Title VI’s language access requirements for healthcare providers,…Marissa ThienesOctober 8, 2025
Business Which country offers the best customer service? In 2015, Jeff Toister author of The Service Culture Handbook, President of Toister Performance Solutions, Inc., and…Marissa ThienesOctober 8, 2025
Compliance The first Section 1557 language access lawsuit has arrived The material herein is educational and informational only. No legal advice is provided. A Houston…Marissa ThienesOctober 8, 2025
Healthcare Best practices for using over the phone interpretation for healthcare Over the phone interpretation, OPI, phone interpretation whatever name you prefer, the ability to pick…Marissa ThienesOctober 8, 2025
Interpretation Why is my interpreter talking in the third person, and what does it mean? One of the very first protocols an interpreter learns is to interpret in the first…Marissa ThienesOctober 8, 2025
Healthcare Patient sues hospital for failure to translate discharge paperwork The material herein is educational and informational only. No legal advice is provided You’ve considered…Marissa ThienesOctober 8, 2025