Healthcare Lessons from a lawsuit | Making VRI work for Deaf patients Medical providers continue to struggle with meeting the needs of patients who are deaf and hard…Marissa ThienesOctober 8, 2025
Interpretation 5 characteristics of a qualified professional interpreter With Section 1557 of the Affordable Care Act expanding Title VI’s language access requirements for healthcare providers,…Marissa ThienesOctober 8, 2025
Healthcare Best practices for using over the phone interpretation for healthcare Over the phone interpretation, OPI, phone interpretation whatever name you prefer, the ability to pick…Marissa ThienesOctober 8, 2025
Interpretation Why is my interpreter talking in the third person, and what does it mean? One of the very first protocols an interpreter learns is to interpret in the first…Marissa ThienesOctober 8, 2025
Healthcare Patient sues hospital for failure to translate discharge paperwork The material herein is educational and informational only. No legal advice is provided You’ve considered…Marissa ThienesOctober 8, 2025
Healthcare Improving CMS Hospital Star Ratings by reducing readmission rates CMS Overall Hospital Star Ratings are available online and reviewable by potential patients deciding where…Marissa ThienesOctober 8, 2025
Healthcare Which medical documents to translate: The DOJ’s Four Factor Analysis You want to provide translations for your patients to lower readmission rates, improve patient satisfaction,…Marissa ThienesOctober 8, 2025
Language Services Choosing quality: Questions for choosing a language services provider Choosing a language services provider for your hospital or healthcare organization is a significant responsibility. The Joint Commission has…Marissa ThienesOctober 8, 2025
Industry Language learning: Comparing native and non-native vocabularies Many immigrants who come to the US become quite proficient and fluent in English in…Marissa ThienesOctober 8, 2025
Healthcare What to do when LEP patients refuse an interpreter A limited-English proficient (LEP) patient who refuses to use a professional interpreter can put your…Marissa ThienesOctober 8, 2025