Health plans need reliable language access for members across written materials and live support calls, without adding review cycles or changing internal workflows. Propio’s translation and interpretation services integrate into existing processes so compliance and member communication move forward without delay.
What We Help Health Plans Solve:
✓ Delayed Translation Cycles – Deliver ready-to-send translated materials without additional compliance review steps
✓ Slow Access to Interpreters – Connect to trained healthcare interpreters in 300+ languages when member calls come in
✓ Vendor Bottlenecks – Maintain service levels during peak enrollment periods without backlogs
✓ Compliance Pressure – Support CMS language access requirements across written and verbal communication
✓ Operational Disruption – Use current call flows and document workflows without process changes or retraining
✓ Multiple Vendor Management – Handle translation and interpretation through one partner with health plan expertise