Specialized Language Support Across Healthcare
Propio collaborates with a variety of healthcare providers, each with specific needs and goals. Our team includes specialists who understand the unique requirements of each setting:
Hospitals and Health Systems: Delivering real-time language support across hospital departments, from emergency care to specialized units, so all patients receive clear information.
Clinics and Community Health Centers: Making healthcare accessible at the community level by providing language services that support clear, informed care.
Insurance Providers and Health Plans: Offering accurate communication on coverage details, helping members understand benefits and options, including public programs like Medicaid and Medicare.
Public Health Agencies: Assisting with multilingual communication for health initiatives, allowing agencies to reach all community members with critical information.
Long-Term Care Facilities: Supporting compassionate communication in long-term care settings, creating a comfortable environment for residents.
Telehealth Services: Providing language access for remote healthcare, making virtual visits effective for patients in any language.
Mental Health Providers: Supporting clear, sensitive communication in therapy, counseling, and assessments to meet the needs of patients and providers.
Pharmacies and Prescription Services: Providing language support for prescription instructions, medication counseling, and health consultations.
Interpretation Services for Healthcare
Propio’s interpretation services connect healthcare providers with patients in real time, which creates clarity and understanding in every interaction. All interpretation services comply with HIPAA standards, protecting patient privacy and confidentiality.
- Phone Interpretation: Ideal for immediate language support in urgent situations or routine check-ins, where quick access is needed.
- Video Interpretation: Useful for appointments where visual cues improve understanding, such as behavioral health consultations or complex discussions.
- In-Person Interpretation: Best suited for sensitive interactions, such as patient consultations, procedures, or end-of-life care, where a personal presence is needed.
Propio ONE: Centralized Access for Language Support
Propio ONE offers healthcare providers a simplified platform for quick access to interpreters by phone, video, or in person. Immediate connection options support urgent needs, patient intake, and consultations, while integrated scheduling makes it easy to coordinate in-person interpretation. Customizable options allow providers to choose the best format for each patient interaction, whether it’s a follow-up, telehealth appointment, or sensitive discussion. HIPAA-compliant, Propio ONE keeps all interactions secure and confidential.
Translation and Localization Solutions
Propio’s translation and localization services help healthcare providers deliver clear, culturally relevant information to patients and providers alike. Our healthcare-specific translators are experienced in creating materials that not only meet regulatory standards but also connect effectively with diverse patient populations.
- Document Translation: Translating key documents, including consent forms, discharge instructions, and medical records, so patients fully understand their care.
- Website and Portal Localization: Adapting online resources like patient portals and telehealth platforms to promote accessibility and ease of use for multilingual patients.
- Patient Education Materials: Translating wellness guides, post-appointment instructions, and public health information, helping patients make informed health decisions.
- Healthcare Apps: Localizing healthcare platforms to support patients in their preferred language, making navigation and usability straightforward.
Accessible Formats for Compliance and Inclusivity
Braille: Offering essential documents in Braille for patients with visual impairments, supporting clear communication without barriers.
Large Print and Audio: Making key information available in large print and audio formats for individuals with limited vision or hearing.
508 Compliance: Adapting digital documents to meet federal accessibility standards, creating an inclusive experience for all patients accessing information online.
Multiple Languages: Delivering all of the above formats in widely used languages such as Spanish, Mandarin, and others, so patients can access information in a language they understand.
Multimedia Localization
EHR Integration
Compliance and Security Expertise
Propio prioritizes compliance and security in all healthcare language services, meeting the strict standards required for data protection and language access. Our services are designed to maintain patient confidentiality and align with key healthcare regulations.
- HIPAA Compliance: Protecting patient information with secure, confidential processes.
- Certified Professionals: Qualified interpreters and translators who are medically-qualified and meet healthcare standards.
- Regulatory Compliance: Language services built to comply with ADA, Title VI, and Section 1557 requirements.
Why Partner with Propio?
Choosing Propio as your language services partner means access to specialized expertise and reliable support designed for healthcare needs:
Healthcare-Focused Expertise: Our team understands the unique demands of healthcare, ensuring accurate and compassionate communication.
HIPAA-Compliant Practices: Every interaction is designed to protect patient privacy and data security.
On-Demand Interpretation: Access interpreters instantly for phone, video, and in-person needs, available 24/7.
Regulatory Alignment: Services meet ADA, Title VI, and Section 1557 standards to help you stay compliant.
Customized Solutions: Flexible options tailored to your organization’s specific language needs.
Seamless EHR Integration: Direct access to interpreters within EHR systems like Epic simplifies workflows.
Experienced, Certified Interpreters: Skilled professionals who specialize in healthcare settings and terminology.
Dedicated Support: Your dedicated contact coordinates every aspect of your language service projects, serving as your go-to person for all interpretation, translation and localization needs.
Support Clear Communication for Every Patient
Propio’s language services are here to help your healthcare organization communicate effectively with all patients. Connect with us today to learn how our customized solutions can address your language access needs, support compliance, and improve the overall patient experience.