Language Support for the Insurance Industry
Insurance providers must clearly communicate policies, claims processes, and benefits to their clients. For policyholders with Limited English Proficiency (LEP), this can be especially challenging, as misunderstandings may cause confusion or delays. Partnering with a language service provider helps address these challenges by delivering translations and localized documents, giving clients access to information in their preferred language.
Propio’s Language Solutions
Propio’s language services are designed to meet the specific needs of the insurance industry. We offer interpretation, translation, localization, and customized solutions, backed by years of experience. Our team helps insurance providers deliver accurate, accessible information to clients across languages, whether translating policy documents, providing interpretation during claims meetings, or localizing digital platforms.
Interpretation Services
Clear communication is important in the insurance industry, particularly when dealing with clients who speak different languages. Propio’s interpretation services provide accurate support across various settings, helping insurance providers connect with their clients effectively.
- Phone Interpretation: Best for quick, remote interactions such as answering policy questions, assisting with claims, or providing coverage details.
- Video Interpretation : Ideal for virtual meetings where visual cues are needed, such as claims discussions or policy reviews.
- In-Person Interpretation: Used for more detailed conversations, like legal consultations or complex claims assessments, where face-to-face communication is necessary.
Propio ONE and Propio Link
Propio ONE is a digital platform that connects insurance companies to Propio’s network of qualified linguists, offering immediate access to over-the-phone and video interpretation services for real-time support during claims discussions, policy explanations, and other important interactions. Propio Link, a proprietary API, integrates with any conferencing platform to provide direct access to interpreters and translators within existing workflows. For example, during a claims intake, an agent can instantly connect with an interpreter via Propio Link, helping the client follow every step and required documentation. Together, Propio ONE and Propio Link make language access more efficient and accessible across languages.
Translation and Localization Services
Propio’s translation and localization services help insurance companies communicate effectively with clients in over 200 languages, making all documents and digital platforms accessible and clear. Our team includes linguists specialized in insurance terminology, so complex materials like policy documents, claims forms, billing statements, and online portals are accurately translated and adapted to each client’s language and cultural context. By offering industry-specific expertise and a wide language range, Propio enables insurance providers to deliver clear, reliable information to clients, regardless of their language background.
Document Translation
Propio’s translation and localization services support insurance companies in over 200 languages, making documents and platforms clear and accessible. Our linguists specialize in insurance terminology, accurately adapting materials like policies, claims forms, and billing statements to each client’s language and culture. We translate documents such as:
- Policy Documents and Plan Statements: Coverage details, terms, ID cards, renewal notices, and FAQs.
- Claims and Reporting: Accident reports, denial forms, and statements.
- Billing and Financial Documentation: Billing statements, account summaries, and payment notices.
- Marketing and Educational Materials: Brochures, newsletters, presentations, and multimedia content tailored for different cultures and audiences.
Website Localization
Website localization ensures insurance companies’ digital platforms are accessible to a wider audience by adapting content, design, and navigation for different languages and cultures. Propio’s services include localizing website text, adjusting layout for readability, and aligning images and references with local preferences. Additionally, we optimize localized websites for search engines (SEO), helping clients reach a broader audience and improve visibility in target markets.
Marketing and Communications Localization
Multilingual UX/UI Localization for Digital Platforms
Multimedia Localization
Propio provides subtitling, voice-over, and multimedia localization services to make video tutorials, informational content, and digital ads accessible to clients in their preferred language. By adapting multimedia elements, Propio helps insurance companies clearly explain complex topics such as policies, claims processes, and benefits. Localizing these materials improves clients’ understanding and engagement with insurance content, making it easier for them to access relevant information.
Why Partner with Propio?
Partnering with Propio provides insurance companies with the expertise and resources to effectively communicate with clients across languages, maintaining clarity and accessibility at every step.
Experience: Over 30 years of expertise in providing language services, with a deep understanding of the unique needs of the insurance industry.
Comprehensive Services: A full range of services, including translation, interpretation, localization, and multimedia solutions, supporting communication across all client interactions.
Cultural Relevance: Tailored language solutions to make communications appropriate for each audience.
Regulatory Compliance: Assistance with meeting industry-specific regulatory requirements, making services accessible and compliant for Limited English Proficiency (LEP) clients.
Expert Linguists: Highly skilled, certified linguists with expertise in insurance terminology and client-specific needs.
Technological Integration: Streamlined workflows and integration with your systems, including API solutions, to improve efficiency and accuracy in handling language services.
Global Reach: Access to a vast network of linguists and interpreters, providing multilingual support for clients and regions around the world.
Customer Focus: Committed to high-quality, reliable language services that align with your business goals and improve client satisfaction.
Start Connecting with Your Clients Today
Don’t let language stand in the way of clear communication. Contact Propio to learn how our language services can help you provide accurate, accessible information to all your clients, no matter their language.