Propio helps claims, compliance, legal, and operations teams reduce delays, stay audit-ready, and communicate clearly—across every language and channel.
Regulations Leave No Room for Guesswork
Interpretation helps insurers meet state and federal language access requirements. These regulations often require interpreter services during policy explanations, claims discussions, and appeals, and may mandate specific languages or clearly defined language support at key stages of the claims process.
Propio delivers the language support insurers need to stay compliant and operate with confidence. Services are backed by qualified interpreters, accurate translations, and tools that help maintain consistent documentation.
Meeting Compliance with Propio’s Interpretation Services
Interpretation supports regulatory compliance by helping insurers meet language access requirements set by state regulations and consumer protection laws. These rules often require insurers to provide interpreter services during policy explanations, claims discussions, and appeals.
- Phone interpretation for intake calls, policy questions, and routine follow-ups
- Video interpretation for remote claims assessments and complex conversations
- On-site interpretation for scheduled inspections, interviews, or meetings
- Available 24/7 in 300+ languages
- On-demand and scheduled access to fit team workflows
- Built-in reporting to support compliance and internal tracking
Instant, Simple Access with Interpretation Technology
Propio’s interpretation technology makes it easier to access language support for live interactions and scheduled services.
Propio ONE
Propio ONE works within your call center, claims platform, or CRM to give your team direct access to more than 20,000 interpreters in over 300 languages. It keeps live conversations moving without forcing staff to switch tools.
WorkforceOS
WorkforceOS makes it easier to schedule interpreters, manage vendors, and track activity in one place. Your team gets clear reporting to help monitor language access and stay prepared for compliance reviews.
Accurate Translations that Meet Insurance Standards
From policy documents to claims letters, insurers are required to provide clear, accurate information that stands up to regulatory scrutiny and customer review.
Propio offers translation and localization services in over 200 languages, ensuring compliance with industry standards and delivering translations with a focus on precision, readability, and fast turnaround times.
Propio Can Help Translate:
Claims Letters: Standardized and custom letters for policyholders, including denial notices and explanation of benefits.
Policies and Endorsements: Full policy documents and updates, translated to match regulatory and readability standards.
Regulatory Notices: State-mandated disclosures and notices, formatted and translated for compliance.
Customer Correspondence: Letters, emails, and other communications that explain coverage, updates, or decisions.
Marketing Materials: Brochures, one-pagers, and web content adapted for multilingual audiences.
Legal Disclosures: Consent forms, terms, and other legal content translated with attention to accuracy and liability.
Digital Content: Website copy, online claims instructions, and mobile app content tailored for different regions and languages.
Propio Claims Complete for P&C Workflows
In property and casualty insurance, claims documents come in all formats—scanned forms, handwritten notes, images, and PDFs. Sorting through them takes time and slows down processing. Propio built Complete Claims to solve that problem.
This proprietary tool translates, extracts, and standardizes claims content so your team can work more efficiently and maintain consistency across files.
- Translates claims letters and supporting documents using repeatable templates
- Extracts key data like service dates, charges, and provider details
- Supports post-editing for content that requires added accuracy
- Delivers structured, ready-to-use files in formats your team already works with
Why Insurance Teams Work with Propio
Financial Expertise: Linguists trained in banking, lending, fraud, and compliance terminology.
Regulatory Readiness: We help insurers meet state and federal language access requirements with documentation that holds up under review.
Support for All File Types: From scanned forms to handwritten notes, we process a wide range of document formats without manual cleanup.
Real-Time Interpreter Access: Agents and adjusters can connect with phone or video interpreters during live interactions without switching platforms.
Consistent Translation Quality: We deliver insurance-specific translations in over 200 languages, aligned with compliance and customer experience goals.
Technology That Fits Your Workflow: Tools like Propio ONE and Complete Claims integrate with your existing systems to reduce delays and simplify access.
Scalable for High Volumes: Built to support national and regional carriers, our network and tech handle large caseloads with reliable turnaround.
Clear Reporting and Oversight: WorkforceOS gives your team visibility into interpreter usage, scheduling, and language access tracking for audits or internal reviews.
Ready to Take the Next Step?
Talk with our team about how Propio’s language services can support compliance, reduce delays, and make daily operations easier for your staff.