Inclusive Language Solutions for Healthcare
Patients rely on accurate information to make informed decisions, and healthcare organizations must meet strict language access requirements to stay compliant. Gaps in communication can lead to confusion, delayed care, and legal risk. Propio provides fast, accurate translation and interpretation services to keep providers compliant and patients informed.
Propio’s Translation and Localization Services
Healthcare organizations must provide critical documents in multiple languages to meet compliance requirements and help patients understand their coverage.
Propio delivers accurate translations for materials, including:
Summary of Benefits: Overview of plan coverage, costs, and features.
Annual Notice of Change: Yearly updates on plan benefits, costs, and coverage.
Evidence of Coverage: Detailed guide on benefits, services, and costs.
Provider and Pharmacy Directories: List of covered providers and pharmacies.
Formulary/List of Covered Drugs: List of covered prescriptions and any restrictions.
Enrollment Forms: Required documents for healthcare plan sign-up.
Marketing Materials: Promotional content for member outreach.
Member Handbooks: Guide to plan benefits and how to use them.
Propio’s Services for Visually Impaired Individuals
Propio makes healthcare information accessible with:
- Braille Translations – Convert documents for tactile reading.
- Large Print – Increase readability with larger text formats.
- Audio Services – Convert written content into spoken word.
Section 508 Compliance
Federal regulations require digital content to be accessible for individuals with disabilities.
Propio ensures compliance with:
- Logical Tagging: Organizing content for screen readers with proper headings.
- Semantic Structure: Tagging lists, tables, and forms for assistive technologies.
- Graphics Accessibility: Adding text descriptions for images and visuals.
- Technology Compatibility: Adjusting security settings for accessibility tools.
- Font & Text Clarity: Embedding fonts and ensuring Unicode compatibility.
- Interactive Elements: Making links and buttons accessible for all users.
Services for Hearing Impaired Individuals
Propio also supports individuals with hearing impairments, making healthcare information accessible through:
- Sign Language Interpretation: Professional interpreters provide healthcare information in sign language.
- Captioning Services: Adds captions to videos and webinars for accessibility.
- Text Transcriptions: Converts audio into text for easy access.
Section 1557
Section 1557 of the Affordable Care Act prohibits discrimination in healthcare. Propio provides interpretation services to help organizations meet these requirements and support effective communication.
Key interpretation requirements include:
- No Minor Children as Interpreters: Allowed only in emergencies.
- Limits on Adult Friends & Family: Can interpret only if criteria are met.
- Ethics & Confidentiality: Interpreters must follow ethical standards and protect privacy.
- Language Proficiency: Must be fluent in English and the target language.
Propio’s Interpretation Services
Propio provides interpretation solutions to meet Section 1557 requirements and support effective communication in healthcare.
- On-Site Interpretation: In-person interpreters for appointments and consultations.
- Over-the-Phone (OPI): Immediate language support via phone.
- Video-Remote (VRI): Secure video interpretation, including ASL.
Propio ONE: On-Demand Language Access
Connect instantly with 20,000+ interpreters in 300+ languages via phone or video—HIPAA-compliant and secure.
Some of the key features of Propio ONE include:
- Fast Connection Times: Industry-leading response speeds.
- Multi-Device Access: Use on phone, tablet, or computer.
- In-Person Scheduling: Book on-site interpreters easily.
- Secure & Reliable: Fully HIPAA-compliant.
Why Partner with Propio?
Extensive Healthcare Experience
Interpreters fluent in medical terminology.
CMS Compliance
Services meet all regulatory requirements.
HIPAA-Compliant Services
Secure, confidential patient communication.
ISO Certification
High-quality, industry-recognized standards.
Customizable Services
Flexible solutions for your needs.
Proven Track Record
Trusted by healthcare organizations.
Specialized Accessibility Solutions
Braille, sign language, and captioning.
Braille, sign language, and captioning.
Qualified Interpreters
Rigorously vetted for accuracy and reliability.
Rigorously vetted for accuracy and reliability.
Trust Propio for Healthcare Language Support
Propio is your reliable partner for clear communication in healthcare.