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Create and Send Multilingual Communications at scale with Propio Complete Letters

If your team sends high volumes of member letters, notices, or reports—especially under tight deadlines. Propio Complete Letters can take the manual work off your plate.

It pulls information from your system, fills out templates, translates the content, and delivers each document in the right language or accessible format—like braille, audio, or large print.

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What is Propio Complete Letters?

Propio Complete Letters is a centralized system that creates, tracks, and delivers translated or accessible documents at scale. It pulls structured data from your internal systems, applies it to pre-set templates, and produces output in multiple languages or formats like braille, large print, and audio.

Beyond document creation, it helps teams manage templates, monitor status, control versions, and handle sensitive information securely.

How Propio Complete Letters Works

  1. Import Data: Pulls structured data from your internal systems to populate each letter.
  2. Select Template: Applies that data to an approved template matched to the audience or communication type.
  3. Translate or Convert Format: Translates the content into the needed language or converts it into an alternate format like braille, large print, or audio.
  4. Review and Approval: Optional human review step for sensitive content, compliance checks, or client approval.
  5. Deliver Securely: Sends the final documents through your preferred channels—secure email, print and mail, or client platform.

Industries Propio Complete Letters Serves

Propio Complete Letters is built for teams that need to send high volumes of documents—especially when translations or alternate formats are involved. Common industries include:

  • Healthcare
  • Finance
  • Government
  • Education
  • Insurance
  • Utilities
  • Legal
  • Public Services
See Propio Complete Letters in Action

Propio Complete Letters Use Cases

Template Management: Store, organize, and update approved templates for different languages, formats, or document types.
Field Customization: Add dynamic fields that automatically pull in the right data for each recipient.
Client Management: Track client-specific programs, templates, and delivery preferences in one place.
Status Tracking: Monitor progress across templates, documents, and workflows in real time.
Change Tracking: Keep a record of edits, who made them, and when—so nothing gets lost or overwritten.

PII Handling: Identify and secure documents that contain sensitive or personally identifiable information.

Version Control: Maintain a full history of document and template versions for accuracy and audit readiness.
Compliance Management: Stay aligned with industry requirements around translated or accessible communications.

Key Benefits of Propio Complete Letters

Propio Complete Letters helps reduce the manual effort behind high-volume communication workflows.

If offers:

  • Time Savings & Accuracy: Automates repetitive steps and reduces the risk of errors
  • Regulatory Compliance: Supports requirements like CMS timelines and alternate format delivery
  • Scalability: Handles large volumes of documents without compromising consistency
  • Human-in-the-Loop Approach: Allows for expert review of translations or sensitive content
  • Secure Data Management: Built with safeguards to protect PHI, PII, and other sensitive information

Ready to get started?

Reach out to see how Propio Complete Letters can support your document workflows. Whether you need a quick overview or a full demo, our team can walk you through it.

Schedule a Demo

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