How Propio’s LEP Direct Dial Benefits Your Organization and Clients
Have you heard about Propio’s LEP Direct Dial? Implementing LEP Direct Dial creates efficiencies and benefits for your organization and the clients trying to communicate with your team. Let’s review the details:
What is LEP Direct Dial?
LEP Direct Dial is a special dial-in line for Limited English Proficient (LEP) clients to call into directly, be paired with an interpreter, and then the interpreter calls your organization. This way, the client and interpreter are already on the phone when the call reaches your staff. We offer LEP Direct Dial in over 75 languages, helping your team communicate with your LEP clients.
Why use LEP Direct Dial?
BENEFITS FOR YOUR CLIENTS
Communication is faster and easier when your clients can speak in their own language. With LEP Direct Dial, your clients can:
- Get the answers they need quickly
- Make appointments
- Understand the latest announcements
- Follow up on previous conversations
- Learn more about upcoming events
- Provide important feedback
BENEFITS FOR YOUR ORGANIZATION
LEP Direct Dial improves communication from the start of the conversation, which can help your team:
- Simplify the process of interpretation for more efficient client interactions
- Create opportunities for better customer service
- Increase brand loyalty and retention rates from LEP clients
- Boost performance metrics and overall quality
Additional benefits of Propio’s phone interpretation services
Beyond the value of LEP Direct Dial, Propio’s phone interpretation services help you communicate clearly and effectively with your clients. You can access interpreters in seconds with our fast connection times and 24/7/365 availability for urgent and ongoing communication needs. Our qualified interpreters complete industry-specific training and consistently add to their expertise by expanding their medical, legal, financial, and business terminology.
In addition to our impressive interpreters, Propio continuously improves our technology, processes, and customer service techniques to provide you and your clients with the best experience every time you use our services. The Propio ONE app and custom Propio Link API integrations help you access our interpreters; however, it’s most convenient for your team. In addition, our dedicated client success teams provide you with personalized assistance and client support whenever you need it and are always ready to act upon your feedback.
How can I add LEP Direct Dial to my Propio account?
Propio clients can contact your account manager to discuss adding LEP Direct Dial to your service customizations. Not a current client? Contact our team today to get started—we’re here to help.
