One Platform for Every Conversation.
Bring advanced language access solutions, technology, and operational tools together in one system.
Built to Simplify Language Operations
Support interpretation, translation, and multilingual communication with qualified language expertise plus AI-powered automation.
Unified Workflows
Manage interpretation, translation, and reporting through a single experience instead of coordinating multiple vendors and systems.
Compliance Confidence
Support compliance requirements with secure processes, audit-ready reporting, and access to vetted language professionals.
AI With Human Oversight and Escalation
Use AI to accelerate routine work while involving expert language professionals through review, oversight, or escalation when additional support is needed.
Centralize Language Access in One Platform
Achieve better outcomes for your clients by designing the best language access program—using one, centralized system.
Interpretation
Connect in seconds to qualified interpreters over video, phone, and in person.
Translation and Localization
Adapt documents, websites, apps, and media for multilingual audiences.
Resource Management
Manage interpreter requests, scheduling, fulfillment, and reporting in one system.
AI and Technology
AI-powered workflows with human review and oversight.
Translation Technology
Automate high-volume multilingual content workflows from start to delivery.
Analytics
Track operations and usage metrics in real time and view audit-ready reports.
See Propio ONE at Work
See how organizations use Propio ONE for multilingual communication and language operations.
Language Access and Real-Time Communication
Offer real-time communication with people who have limited English proficiency.
Multilingual Digital Experiences
Localize websites, apps, software, and media for multilingual audiences.
Compliance and Regulated Communication
Manage regulated communication with secure processes, documentation, and audit-ready reporting.
Internal Workflow Integration and Automation
Embed language support into existing systems and automate repeatable multilingual work.
Analytics and Reporting for Language Programs
Track language demand, usage, costs, and performance across teams and locations.
Customer and Member Engagement
Support customers and members in their preferred language throughout their experience.
Brand, Product, and Market Expansion
Adapt campaigns, product content, and brand messaging for new markets and audiences.
Training and Workforce Development
Translate and localize training content so employees can learn in their preferred language.
Built to Fit Your Workflows
Connect language solutions to the systems your teams already use every day.
EHR Integrations
Connect interpretation directly into clinical and patient workflows.
Contact Center Platforms
Access interpreters inside contact center and customer support systems.
CRM Integrations
Trigger multilingual communication from CRM activity and customer records.
Learning Management System Integrations
Translate and localize educational courses, training programs, and employee development.
Propio Agent
Access instant interpretation through an AI model built for routine conversations.
Common Questions. Clear Answers.
Learn how Propio helps organizations simplify multilingual communication without sacrificing quality.
How does Propio balance AI and human interpretation support?
Propio offers AI-powered interpretation for select workflows, with the ability to transition to live human interpreters when conversations require additional support.
How are translation requests submitted and tracked?
Translation requests can be submitted through Propio ONE, integrated business systems, APIs, or designated submission channels established for each organization. Teams can track request status, review requirements, turnaround progress, completed projects, and reporting activity through the platform.
How do users access interpretation inside their existing workflow?
Users can access interpretation services directly within systems they already use, including EHRs, CRMs, contact center platforms, customer portals, websites, mobile applications, and telehealth tools. Integrations allow users to connect with interpreters without switching between systems or separate applications.
What certifications or standards does the platform meet?
Propio maintains certifications and compliance frameworks that support regulated industries, including SOC 2 Type II for security controls, HITRUST e1 and HIPAA compliance for healthcare data protection, ISO 17100 for translation quality processes, ISO 18587 for machine translation post-editing, ISO 13485 for medical device quality management, and ISO 9001 for quality management systems.
How is sensitive data handled during translation services and human interpretation?
Sensitive data is handled through secure operational processes, qualified personnel, and technology controls designed for regulated environments. Propio uses measures such as encryption, role-based access controls, authentication requirements, monitoring, and documented security practices to help protect confidential information during interpretation and translation services.
Can we manage multiple locations or business units in one account?
Yes, Propio ONE supports centralized management across locations, departments, and business units. Teams can manage users, services, usage, reporting, and language workflows from one connected platform to manage the process with efficiency for clients.
How long does it take to get started with Propio ONE?
Getting started with Propio ONE as a partner depends on the services, integrations, and workflow complexity required. Standard platform access is faster, while custom integrations or enterprise workflows may require discovery, configuration, testing, and training.
What does setup look like for integrations?
Integration setup typically begins with a review of your existing systems, language service requirements, and technical needs. From there, Propio works with your team to configure connections, test functionality, deploy the integration, and provide ongoing support as needed.
What is uptime for the Propio ONE platform?
Propio ONE is built to support reliable access to language services with more than 99% system uptime over the past 24 months.
Ready to Streamline Communication?
Connect your teams with language solutions built for speed, accuracy, and compliance.