Healthcare providers and clinicians work across multiple platforms every day, from patient charts and scheduling systems to clinical documentation and communication tools. Language access should be part of the workflow, not a barrier standing between providers and the care their patients need.
Electronic Health Records (EHRs) play an essential role in healthcare by providing a centralized location to access patient health information and history, along with clinical documentation and other important data. However, when language access services operate separately from the EHR, providers may need to the leave patient chart to open a different platform and manually navigate between systems to connect with an interpreter.
An EHR integration through Propio helps eliminate that friction.
Interpretation Integrations
With Propio’s integrated language access solutions, providers can simply launch the Propio ONE app directly from within the EHR environment. This connected experience can make it easier to initiate or schedule an interpretation session without providers needing to leave the patient chart.
For organizations utilizing telehealth, Propio also offers options that allow interpreters to join directly from within your platform for remote sessions. This ensures providers can use all the features without sacrificing language access or the patient experience.
Language access extends beyond live interpretation. Healthcare organizations also need to translate documents and other materials that support the patient care cycle.
Translation Integrations
Propio’s translation integrations allow organizations to incorporate document translation into their existing workflows through automatic file pushing and pulling. By downloading the Propio ONE app from your designated approved application environment, files can be routed for translation without requiring a disconnected process.
This helps create a more fluid experience for clinicians while supporting patients and their access to sensitive information in their preferred language.
Compliant Language Access
Language access is an essential component of equitable healthcare. Federal requirements, including Section 1557 of the Affordable Care Act, calls for providers to ensure their services are accessible to individuals of all backgrounds, including those with limited English proficiency.
To comply with these requirements, organizations must ensure their interpreters are fluent in both English and the target language, adhere to strict professional standards such as maintaining HIPAA, and are able to effectively interpret medical terminology.
Propio’s interpreters are highly qualified to support healthcare communication accurately and reliably. Each interpreter undergoes rigorous screening, testing, and training to meet strict industry-standard requirements for healthcare-related communication.
Implementation
Implementing a new solution into your existing workflow can be seamless with the right partner.
Propio’s team works to understand the organization’s existing workflows and where our solutions can be integrated for a more aligned experience. Our goal is to provide a smooth transition into a connected language access workflow that fits your organization’s defined operations.
Providing outstanding, equitable care through language access should not require providers to choose between their essential platforms.
By fully integrating interpretation and translation solutions with your EHR system, patients will receive better care, and providers will have a frictionless experience.
Propio offers a more equitable, efficient, and compliant workflow within the systems your team uses every day.
Frequently Asked Questions (FAQ)
EHR integration allows clinicians to request and launch interpretation sessions directly within the patient’s chart. This eliminates the need to switch between disconnected applications, manually log patient details, or leave the EHR environment, significantly reducing administrative overhead and speeding up time-to-care.
- Interpretation integrations allow real-time audio, video, or telehealth sessions to be initiated directly from within the EHR or telehealth platform.
- Translation integrations automate the document translation process by pushing and pulling patient forms, discharge instructions, and educational materials directly between your systems and Propio’s translation environment for seamless, secure processing.
Yes. Propio’s integrated language access solutions adhere to strict federal healthcare compliance standards, including HIPAA privacy rules and Section 1557 of the Affordable Care Act. All patient data, clinical documentation, and live sessions remain fully secure and protected within your compliant workflow.
Yes. Every interpreter on the Propio platform undergoes rigorous medical screening, testing, and training to ensure fluency in complex clinical terminology, cultural nuances, and professional standards across 300+ languages.
Section 1557 of the Affordable Care Act requires healthcare providers receiving federal assistance to offer qualified language access services to individuals with Limited English Proficiency (LEP). Integrated workflows ensure qualified interpreters are accessible immediately at the point of care, creating an auditable, compliant, and consistent standard of service across all clinical departments.
Propio’s technical implementation team collaborates directly with your organization’s IT and clinical operations leadership. We map out your existing software workflows, configure application integrations or API connections, and conduct thorough testing to deliver a frictionless rollout without disrupting daily patient care.
