On January 13, the Consumer Financial Protection Bureau (CFPB) released a statement encouraging financial institutions to make their products and services more accessible to limited-English-proficient (LEP) customers. By releasing these guidelines, the CFPB aims to “promote access to financial products for all consumers; facilitate compliance by providing clear rules of the road; and educate and empower consumers … Continued
How are you communicating with members who speak another language? Propio provides a comprehensive portfolio of language services to financial institutions, which can help build the relationships you need with your credit union members. Translation and Localization Projects Propio’s secure, cost-effective translation and localization services in over 300 languages can help you better communicate with … Continued
Would you sign up for a banking service without understanding how it works? Unfortunately for many customers who are limited-English proficient (LEP), banks, credit unions, and other financial institutions often don’t provide educational materials or contracts in their customers’ primary or preferred languages. In honor of National Financial Literacy Month, we’d like to share a … Continued
National Financial Literacy Month empowers people to learn how to make informed decisions related to banking and finance. However, boosting financial literacy can be more challenging when language barriers stand in the way. Let’s review two ways your institution can improve financial literacy for LEP account holders: 1. Translate educational materials and other written content … Continued
For financial institutions looking to expand their markets through multilingual translation, the stakes are high. As your brand breaks international boundaries, you’ll need to strategize how to best communicate with your clients and maintain corporate stability, even in the case of geopolitical upheaval or a shift in your global demographics. One simple mistake can be … Continued
