Language access plays a central role in how government agencies connect with the public. For projects that involve communication with people who use languages other than English, the quality of your language services vendor directly affects how well your message is understood. It also shapes how the public experiences your agency. When language support is … Continued
Summer is often one of the busiest seasons for public-facing projects. Construction updates, health outreach, education programs, and community events bring more direct interaction with residents. By August, many of these initiatives are well underway—or entering their final stretch. This part of the season is a good time to check in on language access plans. … Continued
Public agencies have a responsibility to communicate effectively with everyone they serve, regardless of language. When messages about healthcare, public safety, or legal rights aren’t clearly understood, the consequences can be serious. Take emergency notifications—if a local government issues a severe weather warning, every resident needs to understand the message quickly. That means having the … Continued
State and local governments are navigating an era of increasing diversity and demand for language access from both constituents and the federal government. According to the U.S. Census Bureau, over 25 million people have limited English proficiency (LEP) and need language assistance to access services and participate in local government. Under Title VI of the … Continued
How can teams implement language solutions without going over budget? What’s considered “quality” translation and interpretation to begin with? And what’s the long-term return on investment? These are just a few of the questions organizations have to ask themselves as they draft a procurement plan to include both translation and interpretation solutions. For government agencies … Continued
