Healthcare communication needs to be accurate and easy to understand. When materials are translated, the stakes go up. A mistake in a consent form or a misinterpreted instruction can have real consequences for patients and providers alike. Translation in healthcare involves more than converting text from one language to another. It requires a thoughtful approach, … Continued
With a focus on advancing health equity and reducing disparities in health care access, the Department of Health and Human Services (HHS) published a final rule in May 2024 to revise Section 1557 of the Affordable Care Act (ACA). Titled “Nondiscrimination in Health Programs and Activities,” the new rule aims to strengthen and reinstate protections from … Continued
The focus on health equity continues to be a pivotal force in the healthcare industry’s evolution. With 2024 on the horizon, health systems and health plans are set to intensify their efforts to address disparities and advance equity within diverse populations. This isn’t just a moral imperative; it’s a compliance requirement and a strategic business … Continued
Whether it’s through websites, apps, patient portals, SMS, or chat, healthcare consumers are demanding the same easy and user-friendly digital experiences they’ve grown accustomed to from retail, banking, and other industries. And research shows that non-native speakers, a large portion of U.S. users of healthcare services, are more likely to use options like online chat, … Continued
As seen in Healthcare IT News https://www.healthcareitnews.com/video/when-phe-ends-millions-could-lose-medicaid-benefits The eventual sunset of the federal public health emergency could be a challenge for many. United Language Group’s Leslie Iburg and Abigail Katz discuss what they see going forward, and describe what’s needed to reach beneficiaries. WATCH THE COMPLETE INTERVIEW HERE!
As healthcare organizations continue to battle negative operating margins and rising healthcare costs, efforts to engage and grow patients and members will be critical, particularly among populations where significant healthcare disparities exist. Engagement Strategies for Multicultural Members Although most healthcare organizations are already prioritizing market engagement and awareness within diverse communities, knowing how to take … Continued
Despite the progress made over the preceding decades, inequalities persist in many areas of American life, including healthcare. Disparities in both healthcare access and in outcomes like mortality, life expectancy, and burden of disease became even more notable during the pandemic. How can payers begin to close the gap? To achieve health equity, healthcare has … Continued
Re-determination after the Public Health Emergency In response to the global pandemic, the United States declared a public health emergency, which allowed individuals and families to remain enrolled in state Medicaid programs. But what happens when people lose Medicaid coverage because the nation is no longer in a public health emergency? In particular, what happens … Continued
The National Committee for Quality Assurance (NCQA) is dedicated to improving the quality of healthcare in the United States. But studies show that the caliber of healthcare individuals receive varies significantly based on their cultural and linguistic backgrounds, as do the associated outcomes. Not only does this negatively impact the health of the individual, but … Continued
