Healthcare communication needs to be accurate and easy to understand. When materials are translated, the stakes go up. A mistake in a consent form or a misinterpreted instruction can have real consequences for patients and providers alike. Translation in healthcare involves more than converting text from one language to another. It requires a thoughtful approach, … Continued
Every patient deserves to be understood, no matter their language or communication needs. Empowering your healthcare organization to better connect with patients who have language needs, accessibility needs, or both can help you meet compliance and improve your organization’s reputation. Yet, navigating regulatory requirements, managing limited resources, and providing consistent communication across languages and alternate … Continued
As we step into 2024, healthcare organizations are embracing a pivotal role as champions of equity and accessibility. In the current regulatory environment, inclusive care and equal access to critical health information are more important than ever. Key to these efforts is addressing two major aspects of access: language and accessibility. Driven by regulations like … Continued
The focus on health equity continues to be a pivotal force in the healthcare industry’s evolution. With 2024 on the horizon, health systems and health plans are set to intensify their efforts to address disparities and advance equity within diverse populations. This isn’t just a moral imperative; it’s a compliance requirement and a strategic business … Continued
Whether it’s through websites, apps, patient portals, SMS, or chat, healthcare consumers are demanding the same easy and user-friendly digital experiences they’ve grown accustomed to from retail, banking, and other industries. And research shows that non-native speakers, a large portion of U.S. users of healthcare services, are more likely to use options like online chat, … Continued
Creating culturally relevant experiences is essential for businesses that are trying to engage with multicultural audiences. In a recent blog post, we described how cultural irrelevance can hurt your business in a number of ways. If sales, customer engagement and customer loyalty are dropping and complaints are rising among your target audience, your business might … Continued
Original Publication: Healthcare IT Today Communication and connection are crucial in healthcare settings. To better connect with their community and ensure equitable access, healthcare organizations are shifting to a more human-focused, patient-centered care approach. Without a strong focus on language access, some groups of vulnerable patients may fall through the cracks. As of 2019, almost … Continued
As seen in HEALTHCARE BUSINESS TODAY https://www.healthcarebusinesstoday.com/improving-communication-with-diverse-participant-populations-in-clinical-trials/ The recent push to develop COVID-19 vaccines as quickly as possible revealed the continuing need to include diverse populations in all clinical trials. Without full representation, confidence in science and the healthcare system can take a hit. Planning for richly diverse enrollment starts early in the process with … Continued
Original publication: District Administration By: Mladen V. Cvijanovic It’s not uncommon for some districts to serve students and families from 50 or more language backgrounds. Communities across the country are becoming increasingly diverse, which means their neighborhood schools are too. One of the side effects of this diversity is an increased number of multilingual or … Continued
Did you know that one in five people in the U.S. speaks a language other than English at home? Imagine them navigating a life where every conversation, every piece of information, feels just out of reach. That’s the daily reality for millions, and for these individuals, language access services like translation and interpretation are a … Continued
