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4 Call Center Quality Issues to Avoid When Using Over-the-Phone Interpretation

Studies reveal that more than 25 million Americans require language assistance for daily activities. With the help of over-the-phone interpretation (OPI), you can connect multilingual customers with interpreters who speak their native language and help your business provide the same level of support that native English speakers receive. It is easy to connect multilingual customers … Continued

4 Tools to Improve the CX at Your Multilingual Outbound Call Center

Did you know more than 350 languages are spoken in the U.S. and nearly a quarter of the American population primarily speaks a language other than English at home? If you want your multilingual outbound call center to contribute to your business objectives in very real ways—lead generation, personalized and proactive customer support, and customer … Continued