Over a quarter of Americans struggle with literacy: 42 million Americans cannot read, and 50 million adult Americans read at 4th or 5th-grade reading levels. When it comes to health information, the percentage of Americans who feel comfortable reading and comprehending it are also at almost a quarter of the population. When the research firm … Continued
Think about the number of documents and websites you interact with each week. From banking websites to medical bills, many things you read have essential information that can affect your future. Now, imagine they’re all in a language you don’t understand. For the 10 percent of the US population that doesn’t speak English well, written … Continued
Manuals, pamphlets, brochures, discharge papers – there’s an endless amount of information that you need to share with your patients or customers. Often this means sending home information with them to peruse in their own time or refer back to later. Even after translating these materials into your top local languages for your limited-English proficient population, you … Continued
Translating and localizing marketing materials can help promote your products and services to the 10% of Americans who are limited-English proficient (LEP). No matter your industry, you can grow your business by translating and localizing key information. Which marketing materials should you translate? When translating marketing materials, start with the most essential items your audience … Continued
How Language Services Support Holiday Emergency Preparedness Why Communication Matters During the Holidays The holidays can create communication challenges for any organization. Teams are working with smaller staffs, schedules change, and unexpected events — from severe weather to service disruptions — can happen with little warning. In those moments, it’s important that information reaches everyone … Continued
Communication Impacts Every Industry Every organization relies on strong communication to reach its audiences — customers, employees, and the public alike. Many communities now include speakers of multiple languages, which makes accessible communication a necessary part of everyday operations. Planning for translation and interpretation helps organizations prevent last-minute issues and share information more effectively. It … Continued
The demographics of the United States are shifting, with more people speaking languages other than English at home. Nearly 19.2 million working-age adults (ages 16–64) are considered limited English proficient—about 9% of the working-age population. For businesses, language services are a direct way to reach these audiences and make sure their message is understood. Some … Continued
Language access plays a growing role in many organizations reach the people they serve. Interpretation and translation help make services usable, but it’s not enough to offer them and assume they’re working. To understand what’s actually effective, teams need to look at how language support influences participation, decision-making, and trust. This post walks through ways … Continued
Public universities have a legal and ethical responsibility to provide an inclusive learning environment for all students, including those with disabilities. Compliance with federal regulations ensures equal access to education, both in physical spaces and digital platforms. This guide covers key accessibility requirements and actionable steps universities can take to meet them. Compliance Requirements for … Continued
HIPAA Challenges for Modern Translation Technologies HIPAA (Health Insurance Portability and Accountability Act) was signed into law in 1996 with the primary purpose of ensuring the protection of patients’ sensitive information. The legislation focuses on the protection of Personal Health Information (PHI) from unauthorized disclosure without the patients’ explicit consent. To achieve this goal, the act … Continued
