Whether you’re a bank or an insurance company, customer service is important to your business model. We want to help you empower your employees to confidently guide non-English speaking customers to the resources they need from your company. Language Barriers & Research Data: How the LEP population impacts businesses There’s a big, potentially untapped market—25 … Continued
Healthcare providers want to enhance CMS Overall Hospital Star Ratings – Propio can help. Our team recently launched a carefully researched resource to help hospitals: Let’s review the top three focus areas for improving your hospital’s CMS Quality Star Ratings: 1. Patient Experience Responses to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) … Continued
The start of a new fiscal year is a natural point for agencies to look ahead and adjust. It’s a chance to revisit past performance and plan for stronger communication moving forward. Language access continues to play a larger role in public service delivery. As more households engage with state programs in languages other than … Continued
Severe weather can move quickly, leaving little time to react. When alerts are only shared in English, entire groups of people may miss information that could protect them or their families. Language services make it possible to deliver warnings, evacuation notices, and safety instructions in ways more people can understand. That kind of access can … Continued
As the school year winds down, districts are preparing to share important updates with families. Report cards, test results, and teacher feedback are more than paperwork—they shape how parents understand their child’s progress and what support might be needed moving forward. But for families who speak a language other than English at home, these documents … Continued
Earth Day brings a renewed focus on how communities can take care of their local environment. Whether it’s a city-wide cleanup or a neighborhood recycling push, these efforts often rely on public participation. But when that information is shared only in English, a large portion of the community may never see it or may not … Continued
By April, many schools are already thinking ahead to the next school year. Budget reviews and vendor conversations tend to pick up around this time, long before summer break begins. The demand for multilingual communication continues to grow. More families need translated materials, live interpretation, and consistent support during the school year. Waiting until August … Continued
Government events are designed to serve the public—but public needs aren’t one-size-fits-all. Communities are made up of people with different backgrounds, including many who speak languages other than English at home. For events to be successful, language access has to be part of the planning process—not something added at the last minute. When residents can … Continued
Not Everyone Pulls the Same Pranks April 1st comes with its fair share of fake headlines, whoopee cushions, and elaborate office pranks—but not every country plays the same way. While the core idea stays the same (fooling someone in good fun), the traditions tied to the day vary quite a bit depending on where you … Continued
Government agencies – specializing in anything from education to international diplomacy – often encounter many of the world’s 7,000 languages, making access to translation and interpreting services integral to their success. That’s why local and federal government entities should work with a Language Service Provider (LSP) to ensure they’re meeting the needs of all the populations … Continued
