Healthcare Lessons from a lawsuit | Making VRI work for Deaf patients Medical providers continue to struggle with meeting the needs of patients who are deaf and hard…Marissa ThienesOctober 8, 2025
Healthcare Best practices for using over the phone interpretation for healthcare Over the phone interpretation, OPI, phone interpretation whatever name you prefer, the ability to pick…Marissa ThienesOctober 8, 2025
Healthcare Patient sues hospital for failure to translate discharge paperwork The material herein is educational and informational only. No legal advice is provided You’ve considered…Marissa ThienesOctober 8, 2025
Healthcare Improving CMS Hospital Star Ratings by reducing readmission rates CMS Overall Hospital Star Ratings are available online and reviewable by potential patients deciding where…Marissa ThienesOctober 8, 2025
Healthcare Which medical documents to translate: The DOJ’s Four Factor Analysis You want to provide translations for your patients to lower readmission rates, improve patient satisfaction,…Marissa ThienesOctober 8, 2025
Healthcare What to do when LEP patients refuse an interpreter A limited-English proficient (LEP) patient who refuses to use a professional interpreter can put your…Marissa ThienesOctober 8, 2025
Healthcare Four reasons to use healthcare translation services Your hospital has a language services program in place – you have a few on-site…Marissa ThienesOctober 8, 2025
Healthcare Healthcare Does phone vs. video vs. in-person interpretation impact patient satisfaction? A 2018 review (entitled Patient Satisfaction of Telephone or Video Interpreter Services Compared with In-Person Services) collected results from eight…Marissa ThienesOctober 8, 2025
Healthcare Healthcare Improving member experience & CMS star rating with language services CMS star ratings for health plans have always considered exceptional member satisfaction when measuring quality…Marissa ThienesOctober 8, 2025
Healthcare How to ensure healthcare insurance open enrollment is accessible The beginning of November is typically the start of healthcare insurance open enrollment. There’s a…Marissa ThienesOctober 8, 2025