Inclusive, CMS Compliant Language Services for Healthcare
Understanding healthcare coverage and policies is important for individuals to make informed decisions. For those who speak other languages or have disabilities, such as visual or hearing impairments, accessing this information can be challenging. Propio offers a range of language services, helping ensure everyone can fully understand their healthcare options, reducing any potential confusion.
Propio’s Translation and Localization Services
The Centers for Medicare & Medicaid Services (CMS) regulations require healthcare information to be available in languages spoken by at least 5% of the population. For other languages, support must be made available as needed. Propio offers translation and localization services to ensure everyone can understand their healthcare options.
Our experience includes translating key documents such as:
Summary of Benefits: An overview of the benefits and coverage provided by a healthcare plan, highlighting key features and costs.
Annual Notice of Change: A yearly document outlining changes to a healthcare plan’s benefits, costs, and coverage for the upcoming year.
Evidence of Coverage: A detailed guide explaining the benefits, services, and costs associated with a healthcare plan.
Provider and Pharmacy Directories: Lists of healthcare providers and pharmacies that are covered under a specific healthcare plan.
Formulary/List of Covered Drugs: A comprehensive list of prescription medications covered by a healthcare plan, including any restrictions.
Enrollment Forms: Documents required to sign up for a healthcare plan, capturing personal and health information.
Marketing Materials: Promotional content used to inform and attract potential members to a healthcare plan.
Member Handbooks: Informative booklets providing members with detailed information about their healthcare plan benefits and how to use them.
Propio’s Services for Visually Impaired Individuals
To ensure access to healthcare information, Propio offers specialized services for individuals with visual impairments, providing documents in accessible formats:
- Braille Translations: We convert healthcare documents into Braille for accessible reading by visually impaired individuals.
- Large Format Printing: We print healthcare documents in large formats for easier reading by those with visual challenges.
- Audio Services: We convert written healthcare documents into audio formats for those who prefer listening over reading.
Section 508 Compliance
Section 508 of the Rehabilitation Act requires federal agencies and those that receive federal funding make their electronic and information technology accessible to individuals with disabilities. This includes ensuring websites, documents, and multimedia content are compatible with assistive technologies such as screen readers and magnifiers.
Propio can help with 508 compliance through:
Logical Tagging: Tagging content for effective navigation by screen readers, including marking headings and organizing content order.
Semantic Structure: Accurately tagging document structures like headings, lists, and tables. Forms are designed to be fillable with assistive technologies.
Graphics Accessibility: Providing text descriptions for important graphical elements.
Technology Compatibility: Adjusting security settings to ensure assistive technologies can access the content.
Font and Text Clarity: Embedding fonts and linking all text to Unicode for clear, consistent display across platforms and devices.
Interactive Elements: Ensuring interactive elements, such as links and buttons, are accessible and functional with assistive technologies.
Services for Hearing Impaired Individuals
Propio also supports individuals with hearing impairments, making healthcare information accessible through:
- Sign Language Interpretation: Professional interpreters deliver essential healthcare information in sign language.
- Captioning Services: Accurate captioning for videos and webinars ensures spoken information is accessible in written form.
- Text Transcriptions: Converting audio content into written text, our transcriptions make spoken information easily accessible.
Section 1557
Section 1557 of the Affordable Care Act prohibits discrimination in healthcare programs on the basis of race, color, national origin, sex, age, or disability. Propio provides interpretation services to meet these requirements, ensuring effective communication for all.
Key interpretation requirements include:
- No Minor Children as Interpreters: Except in emergencies, using minor children as interpreters is prohibited.
- Restrictions on Adult Friends and Family: Adult friends and family members can only serve as interpreters if they meet specific criteria.
- Ethics and Confidentiality: Interpreters must adhere to accepted ethics and maintain client confidentiality.
- Language Proficiency: Interpreters must demonstrate proficiency in both English and the target language.
Propio’s Interpretation Services
Propio offers a comprehensive range of interpretation services to meet the requirements of Section 1557 and ensure effective communication in healthcare settings:
- On-Site Interpretation: Professional interpreters are available for in-person appointments, providing clear and accurate communication in a variety of settings.
- Over-the-Phone Interpretation (OPI): Access interpreters via phone for immediate language support, enhancing accessibility and convenience.
- Video-Remote Interpretation (VRI): Including ASL interpretation, our video services are staffed by interpreters who are thoroughly vetted, undergoing compliance training, monthly background screenings, and assessments to ensure high quality and security standards
Propio ONE: On-Demand Language Access
Propio ONE connects you to over 12,000 interpreters in 300+ languages, offering fast and secure access via phone or video. It’s fully HIPAA-compliant, ensuring confidentiality.
Some of the key features of Propio ONE include:
- Fast Connection Times: With Propio ONE, you’ll experience some of the fastest connection times in the industry.
- Multi-Device Compatibility: Accessible via phone, tablet, or computer, providing flexibility across devices.
- In-Person Scheduling: Schedule on-site interpreter appointments directly through Propio ONE.
- Secure and Reliable: HIPAA-compliant for all connections, ensuring confidentiality.
Why Partner with Propio?
Extensive Healthcare Experience
Our interpreters and translators are well-versed in healthcare terminology, ensuring clear and accurate communication.
CMS Compliance
We adhere to CMS requirements, providing services that meet all necessary regulations and standards.
HIPAA-Compliant Services
Propio is HIPAA-compliant, guaranteeing the confidentiality and security of all patient information.
ISO Certification
Our services are ISO certified, reflecting our commitment to quality and continuous improvement.
Customizable Services
We offer customizable language services tailored to meet the specific needs of your organization, ensuring flexibility and satisfaction.
Proven Track Record
With years of experience and a solid reputation in the healthcare industry, Propio is a reliable partner for all your language service needs.
Specialized Accessibility Solutions
Propio provides Braille, sign language, and captioning services, ensuring healthcare info is accessible to everyone.
Qualified Interpreters
Our interpreters undergo rigorous vetting and regular assessments, ensuring they provide accurate and reliable language support for any healthcare setting.
Trust Propio for Healthcare Language Support
Propio is your reliable partner for language services that ensure clear communication in healthcare. Our solutions, including translation, localization, and on-demand interpretation, help meet compliance standards while supporting diverse audiences. From CMS requirements to Section 508 and Section 1557, Propio delivers secure and efficient services tailored to your needs.