Welcome to Propio!
Resources, updates, and support during our coverage expansion of interpreters and routing calls through Propio’s telephony platform.
Key Dates
- Now through May 31: Migration from CyraCom’s VRI application to Propio ONE
- May 31: CyraCom VRI application no longer supported
- May 31: CyraCom portal no longer supported, data migrated to Propio Analytics
Helpful Links
Take Advantage of the following:
App + Web-Based
- Reach an interpreter from any phone, tablet, or device. Dial a dedicated number for a phone interpreter, or make an audio-only or video call with Propio ONE, available in the Apple App Store, Google Play Store, or any web browser.
- Single Sign On (SSO)
- EHR Integrations
- Customizable Top 5 Languages
- Client Call Ratings
Our Interpreters
- Medically certified, HIPAA- and FERPA- compliant 24/7 availability
- Coverage in over 300+ languages, including ASL
- Specialized knowledge in healthcare and all industries, with a skilled understanding of cultural nuances
- Regular evaluations and training to maintain high standards and consistent quality
Key Benefits
- Larger pool of interpreters
- Faster connect times
- Greater availability of rare languages
- Better night and weekend coverage
- Improved reporting and real-time analytics
- Merging of quality standards and practices
- HITRUST and ISO certifications
- Propio Link brings interpreters directly to telehealth or remote meetings
- Third-party dial-out
FAQ – Video Remote Interpreting App Changes:
When does this happen?
This change will happen through May 31.
What do I need to do?
Download the Propio ONE app onto all devices and remove the CyraCom app. In your email, you received your User Code to log in.
What’s Changing?
CyraCom’s Video Remote Interpreting app is sunsetting on May 31. If you have custom account configurations, please contact your Client Success Manager.
What will happen to the Account Management Portal (AMP)?
The portal will be discontinued as your data can be found in Propio Analytics. Please contact your Client Success Manager for access if you are unable to access today.
Why the Change?
This migration improves connection speed, adds additional functionality, and streamlines access to interpreters.
Will there be any changes to billing?
No changes to billing, you will continue to receive a CyraCom invoice and the same level of data access or reporting. As of 12/2/25, physical copies of invoices are no longer mailed.
What Do You Need to Do?
Log in to https://one.propio-ls.com/login, enter your User Code, or download the Propio ONE app and enter your User Code.
What else can I expect?
You can expect weekly communications until May 31 from Propio. We are here to support you with your video-remote needs to further enhance your language access program.
Reporting
December 15, 2025
- You were provided with access to Propio Analytics via email. This is your upgraded, on-demand reporting portal where you can access an overview of your account, run customized usage reports, and submit disputes. If you didn’t receive the email, contact your Client Success Manager or email CyracomVRItransition@propio.com.
May 31, 2026
- All VRI data will be displayed in Propio Analytics.
Questions?
If you have any questions or if you’d like to test the updated call flow, we’re happy to assist. Reply to this email, and your Client Success or Account Management Teams will coordinate support and assistance.