Whether it’s through websites, apps, patient portals, SMS, or chat, healthcare consumers are demanding the same easy and user-friendly digital experiences they’ve grown accustomed to from retail, banking, and other industries. And research shows that non-native speakers, a large portion of U.S. users of healthcare services, are more likely to use options like online chat, … Continued
Original Publication: Medical Economics Patients with limited English proficiency (LEP) face poorer health outcomes due to low health literacy and language barriers. In a recent systematic review, 75% of studies showed that LEP patients experienced better outcomes when they spoke the same language as their providers. Written translation also supports connection. In a recent study … Continued
Original Publication: Healthcare IT Today Communication and connection are crucial in healthcare settings. To better connect with their community and ensure equitable access, healthcare organizations are shifting to a more human-focused, patient-centered care approach. Without a strong focus on language access, some groups of vulnerable patients may fall through the cracks. As of 2019, almost … Continued
In the United States, 67.8 million people speak a language other than English, and for healthcare organizations, ensuring language access and health equity are critical for improving access to care and achieving optimal health outcomes. In fact, 44% of Hispanic Americans say that communication problems from language and cultural differences are a major reason they … Continued
As healthcare leaders continue to cope with rising costs and staffing shortages, they’re looking to do more with less. Yet cutting corners on translation and interpretation programs isn’t an option when it comes to providing quality care to members and patients with limited English proficiency (LEP). With a growing diversity of the population and a … Continued
A recent analysis by Deloitte found health inequities currently cost the US healthcare industry $312 billion a year, which could balloon to $1 trillion by 2040 if left unaddressed. Key industry stakeholders, such as healthcare providers, cannot afford the rising cost of inequity. What can providers do to improve health equity—decreasing unnecessary spending and increasing … Continued
Despite the progress made over the preceding decades, inequalities persist in many areas of American life, including healthcare. Disparities in both healthcare access and in outcomes like mortality, life expectancy, and burden of disease became even more notable during the pandemic. How can payers begin to close the gap? To achieve health equity, healthcare has … Continued
Propio language services provides a multi faceted approach to healthcare interpretation services that is sure to fit any and all interpretation needs.
The National Committee for Quality Assurance (NCQA) is dedicated to improving the quality of healthcare in the United States. But studies show that the caliber of healthcare individuals receive varies significantly based on their cultural and linguistic backgrounds, as do the associated outcomes. Not only does this negatively impact the health of the individual, but … Continued
Ask any medical professional, and they’ll say their number one goal is to provide quality patient care and positive health outcomes. But there’s more to meeting the needs of patients than writing prescriptions and monitoring treatment plans. From diagnosis to recovery, and everything in between, patients want to feel involved and supported throughout their healthcare … Continued
