Summer is often one of the busiest seasons for public-facing projects. Construction updates, health outreach, education programs, and community events bring more direct interaction with residents. By August, many of these initiatives are well underway—or entering their final stretch. This part of the season is a good time to check in on language access plans. … Continued
The start of a new fiscal year is a natural point for agencies to look ahead and adjust. It’s a chance to revisit past performance and plan for stronger communication moving forward. Language access continues to play a larger role in public service delivery. As more households engage with state programs in languages other than … Continued
Severe weather can move quickly, leaving little time to react. When alerts are only shared in English, entire groups of people may miss information that could protect them or their families. Language services make it possible to deliver warnings, evacuation notices, and safety instructions in ways more people can understand. That kind of access can … Continued
Earth Day brings a renewed focus on how communities can take care of their local environment. Whether it’s a city-wide cleanup or a neighborhood recycling push, these efforts often rely on public participation. But when that information is shared only in English, a large portion of the community may never see it or may not … Continued
Government events are designed to serve the public—but public needs aren’t one-size-fits-all. Communities are made up of people with different backgrounds, including many who speak languages other than English at home. For events to be successful, language access has to be part of the planning process—not something added at the last minute. When residents can … Continued
Government agencies – specializing in anything from education to international diplomacy – often encounter many of the world’s 7,000 languages, making access to translation and interpreting services integral to their success. That’s why local and federal government entities should work with a Language Service Provider (LSP) to ensure they’re meeting the needs of all the populations … Continued
Introduction How Propio helped the Philadelphia Department of Public Health provide vital COVID-19 screenings and medical evaluations to 25,000 refugees with 48 hours notice. The Challenge In August 2021, the US Armed Forces began a planned withdrawal from Afghanistan after 20 years of war. The Taliban quickly toppled the existing Afghan government, and hundreds of … Continued
Introduction How the City and County of Denver used our Innovative Care Liaison Solution to help Spanish-speaking residents during the COVID-19 pandemic. The Challenge The COVID-19 pandemic shed a spotlight on the systemic inequalities and lack of access to health care for patients and members with Limited English Proficiency (LEP). The City and County of … Continued
Introduction By partnering with Propio, a diversely populated municipality was able to implement a video remote interpretation program that harnessed the benefits of face-to-face interactions within a virtual setting. This diversely populated municipality located in the southeastern United States provides a variety of social services through the local government for its residents. These services include … Continued
Introduction Discover how Propio’s unique solutions allowed the largest social welfare provider in the country to better serve the public and ensure reliable and secure connection with qualified interpreters. The largest social welfare program in the United States administers benefits to more than 49 million beneficiaries of Retirement, Disability and Survivors Benefits under Title II … Continued
