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Scalable Language Access for Healthcare Operations

Language access should not disrupt patient flow, call center performance, or discharge timelines.

Propio supports health systems with fast connection times, scalable interpretation and translation services, and centralized operational visibility across departments.

Review Your Language Access Performance

Fast, Scalable Interpretation

Language access should not disrupt registration, ED flow, inpatient rounding, or call center handle time.
Average connection times for top languages:

  • Spanish: ~8 seconds
  • Mandarin: ~10–12 seconds
  • Cantonese: ~11–17 seconds
  • Vietnamese: ~10 seconds
  • Tagalog: ~12–17 seconds

AI-Driven Capacity with Propio Agent

Peak volume and after-hours demand require additional flexibility.

Propio Agent supports:

  • AI-driven interpretation in 60+ languages
  • Immediate availability regardless of time or volume
  • Use for non-critical conversations with defined compliance guardrails
  • Human interpreter escalation when needed
  • Support during surge periods
  • Coverage for lower-demand languages

Translation without Workflow Bottlenecks

Operational teams manage high volumes of patient-facing and administrative documents.

Propio supports translation of:

  • Discharge instructions
  • Patient education materials
  • Consent forms
  • Intake documentation
  • System-generated patient letters
  • Policy and administrative documents

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Capacity That Scales Across Sites

Health systems expand, consolidate, and adjust service lines frequently.

Propio supports:

  • 700M+ minutes annually
  • 20,000+ interpreters across modalities
  • Thousands of translation linguists
  • Go-live within 24 hours
  • Dedicated implementation team

Integrated Into Existing Systems

Language access works best when embedded into current workflows.

Propio supports:

  • Direct integration into EHR and enterprise systems
  • Standardized access across hospitals, clinics, and call centers
  • Dedicated CSM support
  • Quarterly business reviews
  • Operational reporting reviews

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Centralized Visibility and Utilization Control

Operations teams need insight into performance and cost.

Propio Analytics enables:

  • Encounter-level reporting by department
  • Language demand tracking
  • Modality usage review
  • Identification of high-utilization areas
  • Enterprise-level visibility instead of siloed data

Standardize Across Your Health System

Multiple vendors and informal interpreter use create inconsistency and operational friction.

A centralized model supports:

  • Consistent access across departments
  • Controlled translation workflows
  • Reduced administrative burden
  • Improved visibility into usage and spend

Ready to Streamline Communication?

Connect your teams with language solutions built for speed, accuracy, and compliance.

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