Language access should not disrupt patient flow, call center performance, or discharge timelines.
Propio supports health systems with fast connection times, scalable interpretation and translation services, and centralized operational visibility across departments.
Fast, Scalable Interpretation
Language access should not disrupt registration, ED flow, inpatient rounding, or call center handle time.
Average connection times for top languages:
- Spanish: ~8 seconds
- Mandarin: ~10–12 seconds
- Cantonese: ~11–17 seconds
- Vietnamese: ~10 seconds
- Tagalog: ~12–17 seconds
AI-Driven Capacity with Propio Agent
Peak volume and after-hours demand require additional flexibility.
Propio Agent supports:
- AI-driven interpretation in 60+ languages
- Immediate availability regardless of time or volume
- Use for non-critical conversations with defined compliance guardrails
- Human interpreter escalation when needed
- Support during surge periods
- Coverage for lower-demand languages
Translation without Workflow Bottlenecks
Operational teams manage high volumes of patient-facing and administrative documents.
Propio supports translation of:
- Discharge instructions
- Patient education materials
- Consent forms
- Intake documentation
- System-generated patient letters
- Policy and administrative documents
Capacity That Scales Across Sites
Health systems expand, consolidate, and adjust service lines frequently.
Propio supports:
- 700M+ minutes annually
- 20,000+ interpreters across modalities
- Thousands of translation linguists
- Go-live within 24 hours
- Dedicated implementation team
Integrated Into Existing Systems
Language access works best when embedded into current workflows.
Propio supports:
- Direct integration into EHR and enterprise systems
- Standardized access across hospitals, clinics, and call centers
- Dedicated CSM support
- Quarterly business reviews
- Operational reporting reviews
Centralized Visibility and Utilization Control
Operations teams need insight into performance and cost.
Propio Analytics enables:
- Encounter-level reporting by department
- Language demand tracking
- Modality usage review
- Identification of high-utilization areas
- Enterprise-level visibility instead of siloed data
Standardize Across Your Health System
Multiple vendors and informal interpreter use create inconsistency and operational friction.
A centralized model supports:
- Consistent access across departments
- Controlled translation workflows
- Reduced administrative burden
- Improved visibility into usage and spend
Improve Operational Efficiency Across Your Health System
Language access should scale with your organization and fit into existing workflows.