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Language Services for HealthTrust Members

Propio partners with HealthTrust to provide high-quality language services designed for healthcare organizations. Through contract #HPG-117904, members benefit from discounted rates with no minimum usage requirements or startup fees. Our offerings include interpretation services in 300 languages, available remotely or in person, as well as translation and localization solutions in over 200 languages. From connecting with an interpreter within seconds or translating important healthcare documents, Propio delivers clear and accurate communication for every need.

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Quality Interpretation Services

Propio’s interpretation services prioritize quality and professionalism, delivered by interpreters who undergo a rigorous selection process and extensive training in healthcare communication. All interpreters demonstrate advanced language proficiency, a strong understanding of medical terminology, and the ability to navigate complex healthcare interactions. Ongoing education and regular quality assessments ensure they consistently meet the highest standards of accuracy, professionalism, and reliability.

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Remote Interpretation with  Propio ONE

Propio ONE provides instant access to interpreters in over 300 languages, including American Sign Language (ASL), through both over-the-phone and video interpretation. Using the platform is simple—healthcare providers can connect to a professional interpreter in just seconds via a phone call or video session. The platform’s intuitive design allows users to select the desired language, and the system instantly routes the request to a qualified interpreter. Built on secure, HIPAA-compliant technology, Propio ONE is compatible with existing healthcare systems, enabling providers to incorporate it into their workflows without disruption.

In-Person Interpretation and Scheduling with WorkforceOS

Propio provides access to a nationwide network of professional interpreters, available for in-person support across the country. WorkforceOS, our proprietary scheduling system, simplifies the process of booking interpreters by allowing users to schedule appointments, view availability, and manage requests in real time. Designed to meet the unique needs of healthcare providers, WorkforceOS helps interpreters be readily available to assist with medical discussions, consultations, and other important face-to-face interactions.

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Translation and Localization Solutions

Propio provides high-quality translation and localization services in over 200 languages, meeting the specific needs of healthcare organizations.

Our translation and localization solutions include:

  • Document translation
  • Website localization
  • Multimedia localization (subtitles, voiceovers)
  • Transcription
  • Braille and large print
  • 508 compliance remediation
  • Marketing material translation

Section 1557 Compliance

Propio’s language services help healthcare organizations comply with Section 1557 of the Affordable Care Act, which prohibits discrimination and requires access to services for individuals with limited English proficiency (LEP) and disabilities. Our team stays up to date on regulatory changes and offers guidance to meet language access requirements, such as providing qualified interpreters, translating essential documents, and making materials accessible for patients with visual or hearing impairments. With a focus on compliance, we partner with healthcare providers to meet these important standards.

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Certification and Quality Management Systems

Propio’s management systems are certified to meet internationally recognized standards, providing clients with the confidence that their services are managed securely and consistently:

  • HITRUST: Demonstrates compliance with healthcare-specific standards for security and privacy, offering peace of mind for handling protected health information (PHI).
  • ISO 27001: Ensures our information security management system protects sensitive client data with stringent controls and best practices.
  • ISO 17100: Certifies that our translation management system delivers accurate, high-quality results through standardized processes and resources.
  • ISO 27100: Validates our cybersecurity management system, safeguarding digital systems and minimizing risks.
  • ISO 9001: Recognizes our quality management system, guaranteeing reliable, efficient, and consistent service delivery.

Why Partner with Propio?

As a HealthTrust member under contract #HPG-117904, Propio offers reliable and cost-effective language services tailored for healthcare organizations. Below are the key reasons healthcare providers trust us to meet their language service needs:

Extensive Language Coverage: Interpretation services in 300+ languages and translation services in 200+ languages to meet diverse needs.
Expert Interpreters: Certified professionals with specialized training in healthcare communication and medical terminology.
Fast Connections: Quickly access interpreters through Propio ONE, ensuring communication without delays in urgent situations.
Compliance Support: Expertise in Section 1557 and other regulatory standards to help organizations stay aligned with requirements.
Nationwide Network: In-person interpreters available across the country, easily scheduled through WorkforceOS.
Secure Systems: ISO-certified management systems and HITRUST certification to protect sensitive information.
Tailored Solutions: Flexible services to address the unique challenges of healthcare organizations.
Trusted Partner: Dedicated support teams and advanced technology to streamline language services.

Ready to Streamline Your Interpretation Services?

Have questions or ready to get started? Contact your designated points of contact (listed below), or submit a contact request to explore how Propio can support your organization.

Shanice Dillon, Strategic Partnership Manager
📧 Email: sdillon@propio.com
📞 Phone: 913-359-1686

Lisa Stokesbury, Director of Strategic Partnerships
📧 Email: lstokesbury@propio.com
📞 Phone: 937-401-1471

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