The National Committee for Quality Assurance (NCQA) is dedicated to improving the quality of healthcare in the United States. But studies show that the caliber of healthcare individuals receive varies significantly based on their cultural and linguistic backgrounds, as do the associated outcomes. Not only does this negatively impact the health of the individual, but … Continued
Over the past two years, most of us have taken an unexpected crash course in video conferencing, from work meetings and conferences to safely distanced family get-togethers. Schools, hospitals, and city halls around the country have followed suit. From remote webinars to town hall meetings to patient education classes to academic IEP, Americans are reaping … Continued
Language should never be a barrier to receiving information, support or services in legal, financial, medical, business, or non-profit settings. Every customer deserves gold-standard support in the language they prefer, and, in fact, the best outcomes depend on it. For multilingual, multicultural consumers and community members, an exceptional experience starts with the interpretation vendor you … Continued
