Language access should not slow down enrollment, member services, claims processing, or appeals workflows.
Propio supports health plans with fast connection times, scalable interpretation and translation services, and centralized operational visibility across departments.
Fast, Scalable Interpretation
Interpreter delays affect call center handle time, enrollment support, claims inquiries, and grievance resolution.
Average connection times for top languages:
Average connection times for top languages:
- Spanish: ~8 seconds
- Mandarin: ~10–12 seconds
- Cantonese: ~11–17 seconds
- Vietnamese: ~10 seconds
- Tagalog: ~12–17 seconds
AI-Driven Capacity with Propio Agent
Peak enrollment periods and after-hours demand require additional flexibility.
Propio Agent supports:
- AI-driven interpretation in 60+ languages
- Immediate availability regardless of time or volume
- Use for non-critical conversations with defined compliance guardrails
- Human interpreter escalation when needed
- Support during surge periods
- Coverage for lower-demand languages
Translation without Workflow Bottlenecks
Health plans manage high volumes of regulated and member-facing communications.
Propio supports translation of:
- Enrollment materials
- Evidence of Coverage and Summary of Benefits
- Appeals and grievance communications
- Claims correspondence
- Member notices and letters
- Policy and administrative documents
Capacity That Scales Across Sites
Health plans adjust networks, expand markets, and experience seasonal volume shifts.
Propio supports:
- 700M+ minutes annually
- 20,000+ interpreters across modalities
- Thousands of translation linguists
- Go-live within 24 hours
- Dedicated implementation team
Centralized Visibility and Utilization Control
Operations leaders need insight into performance and cost.
Propio Analytics enables:
- Encounter-level reporting by department or business unit
- Language demand tracking
- Modality usage review
- Identification of high-utilization areas
- Enterprise-level visibility instead of siloed data
Standardize Across Your Health Plan
Multiple vendors and informal interpreter use create inconsistency and operational friction.
A centralized model supports:
- Consistent access across member-facing departments
- Controlled translation workflows
- Reduced administrative burden
- Improved visibility into usage and spend
Improve Operational Efficiency Across Your Health Plan
Language access should scale with your organization and fit into existing workflows.