Solution: AI and Technology

Open Enrollment 2027: What health plans need to know about multilingual member communications

Open Enrollment for 2027 brings higher premiums, increased reliance on digital channels, and evolving language access requirements under Section 1557. Health plans that prepare their translation, interpretation, and digital accessibility communication strategy ahead of time are better positioned to keep members informed and call volume manageable. Open Enrollment is a critical communication period for health … Continued

Understanding BLEU Scores and Machine Translation Quality

Machine translation (MT) has advanced significantly in recent years. Neural machine translation, customized MT engines, and AI-powered translation tools can quickly process large volumes of multilingual content. But speed is only part of the picture, as quality also matters. For machine translation evaluation, the BLEU score is one of the most established methods for measuring … Continued

How technology can help provide effective care to the Deaf and Hard of Hearing Community

Miscommunication between the Deaf and hearing, especially during medical emergencies, can lead to disastrous results. The current pandemic has made these challenges more apparent, as news articles report on the Deaf and Hard of Hearing’s (DHOH) struggle to receive effective medical care during the COVID-19 outbreak. If your facility is not yet using video interpretation, American Sign … Continued

Education Mother Language Day: using technology for multilingual education

February 21 is International Mother Language Day. Started in 1999 by UNESCO (United Nations Educational, Scientific, and Cultural Organization), International Mother Language Day “recognizes that languages and multilingualism can advance inclusion” and how important mother tongue-based multilingual education is. This year’s theme centers on how technology can advance multilingual education and support quality-teaching development. According to UNESCO, 40% of … Continued

Is ‘free’ machine translation worth the risk?

Machine translation quality disparities Machine translation (MT) is often less expensive and has a faster turnaround than hiring a human translator. But before your organization prioritizes cost over quality, make sure you’re informed about the multiple and concerning problems you may encounter with MT. Gender bias bias: prejudice in favor of or against one thing, person, … Continued

Can machine translation (MT) replace human translators?

Machine Translation (MT) has advanced significantly in the past decade to the point that people wonder if human translation will be relevant in future generations. MT vs. Human Translation While MT is often easy to use, cost-efficient, and faster than human translation, MT programmers have yet to resolve several crucial pitfalls: Liability Literal Translation Literacy … Continued

3 key benefits of Epic EHR interpretation integration

Does your team use electronic health records (EHR) to track and organize patient information? Whether you’re meeting patients in-person or via telehealth appointments, EHR systems help healthcare providers document treatment and patient needs. By downloading an interpretation integration for your EHR system, your staff can streamline appointments with limited-English proficient (LEP) and deaf or hard-of-hearing … Continued

Propio’s Integration with Epic EHR

Propio’s Integration with Epic EHR We believe everyone deserves to have meaningful conversations in every aspect of life, and we are committed to improving our clients’ experience. So, to help close any language gaps with patients, we offer an easy, app-based integration with your Epic platform. Our integration enables providers to access Propio interpreters or … Continued