Improving accessibility: Celebrating National Disability Independence Day

A Brief History of the Americans with Disabilities Act The National Council on the Handicapped (now National Council on Disability, or NCD) issued its report Toward Independence in 1986. The report’s legislative recommendation encouraged Congress to enact a comprehensive equal opportunity law. Two years later, the Congressional Task Force on the Rights and Empowerment of Americans with Disabilities … Continued

Remote Interpretation Best practices for working with ASL interpreters

If you rarely work with members of the Deaf or Hard of Hearing (DHOH) community, you may wonder how to accommodate your client, customer, or patient. For example, are best practices for working with an American Sign Language (ASL) interpreter different from interpreters for spoken languages? Don’t worry – here are a few tips to … Continued

The dos and don’ts of treating Deaf and hard-of-hearing patients

Providing high-quality healthcare to patients who are Deaf or hard-of-hearing (DHOH) requires your staff to communicate effectively. Beyond providing federally mandated interpretation services, your staff should understand the nuances of DHOH culture and learn how to avoid rude or inappropriate behavior. Use these “dos and don’ts” to help your team deliver superior care to your DHOH … Continued

How to include the DHOH community in your Emergency Action Plan

Sounds like beeping smoke detectors or blaring sirens and alarms often communicate danger. So how do you warn people who are Deaf or hard of hearing (DHOH) in an emergency? Whether your organization has an Emergency Action Plan or supports communities during large-scale crises, your communication strategies must accommodate those who cannot hear well or … Continued

Famous People Associated With American Sign Language

Famous People Associated With American Sign Language American Sign Language has a long, vibrant history going back to France in the mid-1700s. ASL continues to evolve and change as a language today. Famous people, both in history and modern times, bring awareness and notoriety to this language. It’s not because they overcame obstacles to achieve … Continued

How to Decide What Type of Interpreting Services to Offer

According to the US Census, approximately 68 million Americans speak a language other than English at home. Many of these people need interpreting services to communicate effectively in English and avoid misunderstandings. Whether you’re responsible for language access or just trying to better serve customers and employees with language needs, the challenge is not only … Continued

5 Red Flags to Look Out for When Choosing an Interpretation Vendor

Language should never be a barrier to receiving information, support or services in legal, financial, medical, business, or non-profit settings. Every customer deserves gold-standard support in the language they prefer, and, in fact, the best outcomes depend on it. For multilingual, multicultural consumers and community members, an exceptional experience starts with the interpretation vendor you … Continued