Working with a language services provider is often a long-term partnership. But like any relationship, it needs regular check-ins to make sure it’s still working for your team and the people you serve. Taking time to review your provider’s performance over the past year can uncover what’s working well and where things may need to … Continued
Introduction With over 10 million members and 185,000 employees, this healthcare and health plan provider required a global LSP with strong technological capabilities and a vast interpreter network to bridge their communication gaps. Propio was tasked with providing over-the-phone interpretation (OPI) services to a large healthcare company. The client functioned as an integrated managed care … Continued
Public agencies have a responsibility to communicate effectively with everyone they serve, regardless of language. When messages about healthcare, public safety, or legal rights aren’t clearly understood, the consequences can be serious. Take emergency notifications—if a local government issues a severe weather warning, every resident needs to understand the message quickly. That means having the … Continued
