Medical errors account for 9.5% of all deaths in the US each year, making medical malpractice the third most common cause of death in the country. Many studies show that patients with limited-English proficiency (LEP) are more likely to experience communication barriers, which often cause extended hospitalization, misdiagnosis, and readmission. Protecting LEP patients from medical errors (and safeguarding your … Continued
Translated medical documents help your healthcare facility reduce readmission rates, improve satisfaction for limited-English proficient (LEP) patients, and comply with federal regulations. However, prioritizing your medical translation projects can be challenging among your many other responsibilities. Propio’s translation and localization experts are here to help you focus on the most vital translation projects and inspire … Continued
Providing patient education materials improves your patients’ healthcare journey and overall health literacy. For patients with limited-English proficiency (LEP), you need to translate your materials to provide the same access to crucial health information. Help your LEP patients better understand and manage their health using these tips from Propio’s experts. Why create patient education content? … Continued
Optimized language services eliminate language barriers during open enrollment and create a better experience for your limited-English proficient (LEP) enrollees. Health plan interpretation services and translated materials aren’t just a compliance checkbox — they’re often the difference between an enrollee who understands their coverage and one who doesn’t. Here are three steps you can take … Continued
What is cultural competence? Cultural competence refers to how healthcare providers can meet patients’ social, cultural, and linguistic needs to help eliminate racial and ethnic health disparities. For many people around the world, language, culture, and religion are often tightly woven together. Language barriers and cultural misunderstandings are two common issues that contribute to poor … Continued
How to create a Joint-Commission-compliant language access program Preparing for a Joint Commission survey can be stressful, and there’s a lot of information to unpack. We want you to feel confident about your language access program whenever the big day arrives. That’s why we went through the Joint Commission’s 800+ page manual to find and … Continued
Propio’s Integration with Epic EHR We believe everyone deserves to have meaningful conversations in every aspect of life, and we are committed to improving our clients’ experience. So, to help close any language gaps with patients, we offer an easy, app-based integration with your Epic platform. Our integration enables providers to access Propio interpreters or … Continued
Telehealth has expanded how patients access care. It offers flexibility, saves time, and removes the need to travel for routine appointments. But without the right language support, telehealth can create new challenges for patients who speak a language other than English. To make virtual care work for everyone, healthcare organizations need to think about how … Continued
Many healthcare organizations focus on language access during enrollment or outreach periods. While that planning matters, language support can’t be treated as a seasonal task. Patients don’t stop needing care between campaigns, and communication challenges aren’t limited to a single part of the year. Building consistent, year-round language access into daily operations helps providers deliver … Continued
Your last-minute open enrollment materials checklist As the open enrollment period approaches, teams often find themselves juggling tight timelines and competing priorities. Final materials need translation and review, events are being scheduled, and questions start coming in from every direction. If you’re building your open enrollment materials checklist this late in the game, you’re not … Continued
