Have you evaluated your process for translating member grievances and appeals? Even the most conscientious Managed Care Organizations (MCOs) have disputes with patients and their providers. These can take the form of grievances, where a patient feels they’ve been treated poorly by an MCO employee, or appeals when a patient is denied benefits and challenges … Continued
This article was originally published in January 2021 and has been updated. Patients from linguistically and culturally diverse backgrounds experience health disparities and adverse health outcomes compared to the overall population. By 2044, racial and ethnic minorities will constitute the majority of Americans. By 2050, nearly one in five people living in the United States … Continued
Did you know that one in five people in the U.S. speaks a language other than English at home? Imagine them navigating a life where every conversation, every piece of information, feels just out of reach. That’s the daily reality for millions, and for these individuals, language access services like translation and interpretation are a … Continued
Healthcare providers, take note: effective January 1, 2022, your office must comply with the No Surprises Act. That means it’s your responsibility to make sure that your patients know if they will be facing out-of-network charges, as well as how to file complaints if they do receive surprise medical bills. 2021 has been yet another … Continued
