With Section 1557 of the Affordable Care Act expanding Title VI’s language access requirements for healthcare providers, most hospitals and healthcare organizations have a plan in place to provide in-language care. The next step: Ensuring that all interpreters – whether on-site or via phone and video – are of the highest quality. Interpreting is a highly specialized … Continued
One of the very first protocols an interpreter learns is to interpret in the first person, speaking as if they were the LEP (Limited English Proficient) or client. For example, if the LEP says I don t know, the interpreter must also say I don t know, as opposed to She doesn’t know or The … Continued
While phone interpretation is a versatile modality that works for a variety of patient-provider scenarios, sometimes an interaction may need a little visual help. That’s where video interpretation comes in. The key benefits of using video interpretation include… Helping you connect to an interpreter Fast Like phone interpretation, video interpretation connects providers to a live … Continued
Miscommunication between the Deaf and hearing, especially during medical emergencies, can lead to disastrous results. The current pandemic has made these challenges more apparent, as news articles report on the Deaf and Hard of Hearing’s (DHOH) struggle to receive effective medical care during the COVID-19 outbreak. If your facility is not yet using video interpretation, American Sign … Continued
As the COVID-19 pandemic progresses around the globe, healthcare organizations have had to find ways to adapt in order to help prevent further spread of the virus. While your organization may still need many essential employees to work on site, you can quickly shift language interpretation services to a remote platform with phone and video … Continued
Interpreting is a highly specialized profession that requires training and practice. Professional-level interpreters acquire and develop many skills beyond being merely bilingual. Here are five skills that quality, professional interpreters possess: LANGUAGE SKILLS An interpreter needs extensive, high-level knowledge and vocabulary in both their native and secondary languages in order to be effective. They also … Continued
Interpreting is a well-established profession with many protocols and standards. These protocols might seem a little perplexing or startling for those who may have never used an interpreter before. Here are the answers to some questions you may have about how an interpreter conducts an interpretation session. Q: Why is my interpreter speaking in the … Continued
A video interpreter is essential for a successful remote video consultation with limited-English proficient patients or customers. Health systems and hospitals across the country have adopted telehealth solutions as an alternative to meeting patients in person. Many businesses and other organizations have also adopted video teleconferencing technology to comply with social distancing guidelines from the … Continued
There are roughly 6,500 languages and dialects spoken worldwide, so the possibilities, especially if the language your patient or customer speaks is not a commonly spoken one, can be endless. To make things more confusing, sometimes there are multiple spellings or names for the same language. For example, the language Zomi is also known as Jo, … Continued
Virtual meetings have become an essential part of the “new normal” following the COVID-19 pandemic. While you probably have learned how to navigate socially distanced online meetings, you may also have some lingering questions about working with a remote interpreter. Here are a few tips to help you be more confident and have a more … Continued
