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Industry: Healthcare

Healthcare Compliance Documents Reviewed Early in the Year

Why timing matters for Section 1557–related updates Early in the year, many healthcare organizations review compliance-related documents tied to patient communication and access requirements. These reviews often connect to Section 1557 obligations and other federal or state guidance that affect how information is shared with patients and members. Addressing these updates early gives teams more … Continued

Meeting Patient Language Needs During RSV, Cold, and Flu Peaks

January brings a noticeable shift in patient volume for most clinics and hospitals. Respiratory illnesses rise at the same time families return to school, work, and childcare routines. This creates more questions, more follow-up calls, and more need for clear instructions. When patients and families speak different languages, the winter surge becomes even harder to … Continued

Best practices for using over the phone interpretation for healthcare

Over the phone interpretation, OPI, phone interpretation whatever name you prefer, the ability to pick up the phone and connect to a professional interpreter has become a staple for healthcare professionals treating limited-English proficient (LEP) patients. Shifting US demographics and legislation like Section 1557 of the Affordable Care Act make interpreters essential for practicing medicine, and phone … Continued

Patient sues hospital for failure to translate discharge paperwork

The material herein is educational and informational only. No legal advice is provided You’ve considered the patients themselves when it comes to translating discharge instructions, but have you considered their caretakers? Recently a patient sued a Texas hospital system, alleging that the hospital violated the Affordable Care Act’s prohibition on national origin discrimination when it … Continued

Improving CMS Hospital Star Ratings by reducing readmission rates

CMS Overall Hospital Star Ratings are available online and reviewable by potential patients deciding where to seek treatment. This represents a challenge for healthcare organizations whose ratings are on the low side. Improving these ratings has become an executive-level priority for many hospital leaders. If you manage language services for a hospital or healthcare organization, … Continued

Section 1557 three years later | Is your organization compliant?

It’s been three years since Health and Human Services’ final order on Section 1557 of the Affordable Care Act took effect. US healthcare providers have worked hard to meet the language access requirements that Section 1557 lays out. Has your organization achieved compliance with the interpretation and translation requirements found in Section 1557 of the Affordable Care … Continued

Which medical documents to translate: The DOJ’s Four Factor Analysis

You want to provide translations for your patients to lower readmission rates, improve patient satisfaction, and keep within the letter of the law. But how do you determine when and how to translate your organization s documents? Fortunately, the Department of Justice (DOJ) has provided a guide to help you to determine when documents need … Continued

Propio ONE: The tools and technology you’ll need to access telehealth

In 2020, telehealth quickly became a solution for doctors to meet with patients while limiting COVID-19 exposure. While the COVID-19 vaccines have made many services more accessible, telehealth remains a significant feature for those seeking medical care. Let’s review the tools healthcare facilities need to ensure their technology supports the increased use of video conferencing. … Continued