As early as late summer, teams begin preparing for busy fall outreach. This includes healthcare providers sharing vaccination schedules, school districts sending parent updates, and insurance carriers preparing open enrollment notices. When language support is added late in the process, timelines get tight. That can lead to rushed reviews, limited interpreter availability, or delays in … Continued
How to Choose the Right Language Service Provider (LSP) for Open Enrollment Open enrollment comes with a lot of important information and making sure everyone understands their options can be challenging. People need clear details to make informed healthcare decisions, but language differences and accessibility needs can make that difficult. A reliable language service provider … Continued
Introduction Using a culturally intelligent approach and a community-based strategy focused on multi-channel outreach, Propio maximized enrollment in untapped Hispanic markets. The Challenge One of the largest U.S. health insurers was entering new markets in Texas with large Hispanic populations. They were looking for ways to drive engagement and increase enrollment in ACA Marketplace plans, … Continued
Introduction How a major U.S. Health Insurer implemented Propio’s Community Engagement Solution to increase limited English proficient (LEP) member acquisition and boost market engagement and awareness within diverse populations. The Challenge A major insurer strove to increase membership and improve engagement of diverse populations within key markets. Historically, these communities, which included a significant Hispanic … Continued
Introduction How Propio deployed multifaceted solutions supported by specialized bilingual resources to drive member engagement and improve Star ratings within diverse populations for a key insurer. The Challenge A major health insurer in the U.S. had low completion rates of Health Risk Assessments (HRA) within hard-to-reach populations. Propio applied their expertise to increase HRA completion … Continued
Introduction With over 10 million members and 185,000 employees, this healthcare and health plan provider required a global LSP with strong technological capabilities and a vast interpreter network to bridge their communication gaps. Propio was tasked with providing over-the-phone interpretation (OPI) services to a large healthcare company. The client functioned as an integrated managed care … Continued
Introduction A Fortune 500 payer providing access to care in more than 200 countries and territories needed to offer a seamless claims process to over 20 million multilingual members quickly and accurately. The Challenge With an average of 9,000 medical claims requiring translation coming in from over 200 countries per month, our client was looking … Continued
Introduction When the Affordable Care Act passed, the new translation requirements left many health insurers scrambling. With the partnership of Propio, here’s how one avoided noncompliance penalties by translating 30,000 pages before enrollment deadlines. The introduction of the Affordable Care Act (ACA) brought big changes to the language requirements for healthcare entities. The new rules … Continued
What Are ANOC and EOC Documents, and Why Are They Important? ANOC (Annual Notice of Change) and EOC (Evidence of Coverage) documents provide detailed explanations of healthcare plan updates—such as premiums, prescription drug coverage, or provider networks—helping patients make informed decisions about their care. Unclear or inaccessible information can lead to costly mistakes, like unexpected … Continued
Accuracy vs. Efficiency: The AI Translation Dilemma in Compliance-Heavy Sectors The Risks of Using AI Translation in Compliance-Focused Industries As technology continues to advance, more and more industries are turning to artificial intelligence (AI) for various tasks, including translation. With the promise of faster and more efficient translations, it’s no surprise that AI translation has … Continued
