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Industry: Insurance

Improving CMS Hospital Star Ratings by reducing readmission rates

CMS Overall Hospital Star Ratings are available online and reviewable by potential patients deciding where to seek treatment. This represents a challenge for healthcare organizations whose ratings are on the low side. Improving these ratings has become an executive-level priority for many hospital leaders. If you manage language services for a hospital or healthcare organization, … Continued

Section 1557 three years later | Is your organization compliant?

It’s been three years since Health and Human Services’ final order on Section 1557 of the Affordable Care Act took effect. US healthcare providers have worked hard to meet the language access requirements that Section 1557 lays out. Has your organization achieved compliance with the interpretation and translation requirements found in Section 1557 of the Affordable Care … Continued

Translation opportunities for open enrollment

The U.S. Health Insurance Annual Enrollment Period (AEP) is coming up quickly. Propio’s expert linguists are ready to help health plan offerors translate written materials and can often accommodate fast turnaround times. Let’s review why translation is essential and how Propio can help you prepare for open enrollment. Why translate health plan content Understanding and … Continued

3 steps to optimize language services for health plan open enrollment

Optimized language services eliminate language barriers during open enrollment and create a better experience for your limited-English proficient (LEP) enrollees. Here are a few steps you can take to improve the language services your health plan offers during open enrollment and throughout the year. Step 1: Determine which language services you’ll need To comply with Section … Continued

The Final Countdown: Ensuring Your Open Enrollment Materials Are Ready

As open enrollment approaches, teams often find themselves juggling tight timelines and competing priorities. Final materials need to be translated and reviewed, events are being scheduled, and questions start coming in from every direction. For organizations managing language access, this stretch can be especially intense. But there’s still time to prepare without rushing through the … Continued

Key Compliance Considerations for Open Enrollment Materials

Open enrollment materials often need to be produced quickly, but speed can’t come at the expense of compliance. Every document, notice, and translated file must meet federal and state requirements to avoid confusion and maintain trust. This post outlines the core compliance areas to keep in mind while preparing multilingual content for open enrollment. Follow … Continued

The Countdown to Open Enrollment and How to Start Preparing Now

Open enrollment may still be weeks away, but the work to support it often starts long before the official launch. Each year brings new materials, shifting deadlines, and increased expectations for clear communication in multiple languages. Early planning around outreach, translation, internal coordination, and vendor support can help reduce stress later and improve how your … Continued

Preparing for Open Enrollment and the Language Services You Need Now

Preparing for Open Enrollment and the Language Services You Need NowOpen Enrollment puts pressure on internal teams and member services. Call volumes rise, timelines shrink, and documents must be accurate, accessible, and delivered on schedule. Even small delays can lead to confusion or frustration for members trying to make timely decisions. Language access isn’t optional. … Continued