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Role: Payor

A Major Health Insurer Partners with Propio to Improve Member Engagement and HRA Completion Rates

Introduction How Propio deployed multifaceted solutions supported by specialized bilingual resources to drive member engagement and improve Star ratings within diverse populations for a key insurer. The Challenge A major health insurer in the U.S. had low completion rates of Health Risk Assessments (HRA) within hard-to-reach populations. Propio applied their expertise to increase HRA completion … Continued

Using Data and Technology to Reduce Over-The-Phone Interpretation (OPI) Costs

Introduction With over 10 million members and 185,000 employees, this healthcare and health plan provider required a global LSP with strong technological capabilities and a vast interpreter network to bridge their communication gaps. Propio was tasked with providing over-the-phone interpretation (OPI) services to a large healthcare company. The client functioned as an integrated managed care … Continued

How one health insurance provider stayed ahead of sweeping patient protection laws

Introduction When the Affordable Care Act passed, the new translation requirements left many health insurers scrambling. With the partnership of Propio, here’s how one avoided noncompliance penalties by translating 30,000 pages before enrollment deadlines. The introduction of the Affordable Care Act (ACA) brought big changes to the language requirements for healthcare entities. The new rules … Continued

Accuracy vs. Efficiency: The AI Translation Dilemma in Compliance-Heavy Sectors

Accuracy vs. Efficiency: The AI Translation Dilemma in Compliance-Heavy Sectors The Risks of Using AI Translation in Compliance-Focused Industries As technology continues to advance, more and more industries are turning to artificial intelligence (AI) for various tasks, including translation. With the promise of faster and more efficient translations, it’s no surprise that AI translation has … Continued

Are you prepared for annual enrollment? Here are six key steps to help your organization ensure all members’ language access needs are covered.

In every annual enrollment period, health plans need to ensure they meet compliance standards, tight deadlines, and budgetary requirements. This year, with updates to Section 1557 of the Affordable Care Act emphasizing language access and equity and the 2024 Medicare Advantage final rulings focusing on strengthening translation and accessible format requirements, health plans must deliver … Continued

Impact of Section 1557’s Final Ruling on Language Access

With a focus on advancing health equity and reducing disparities in health care access, the Department of Health and Human Services (HHS) published a final rule in May 2024 to revise Section 1557 of the Affordable Care Act (ACA). Titled “Nondiscrimination in Health Programs and Activities,” the new rule aims to strengthen and reinstate protections from … Continued

Accessibility in Healthcare: Language Access and Alternate Formats

As we step into 2024, healthcare organizations are embracing a pivotal role as champions of equity and accessibility. In the current regulatory environment, inclusive care and equal access to critical health information are more important than ever. Key to these efforts is addressing two major aspects of access: language and accessibility. Driven by regulations like … Continued

Help LEP Populations Keep Insurance Coverage After Redetermination

Re-determination after the Public Health Emergency In response to the global pandemic, the United States declared a public health emergency, which allowed individuals and families to remain enrolled in state Medicaid programs. But what happens when people lose Medicaid coverage because the nation is no longer in a public health emergency? In particular, what happens … Continued